Vijay Bhaskar Gudapati
Syracuse,New York
Summary
Working as Project Manager with a total relevant experience of 20 Years Wipro Limited – Oct 2004 till date PSI Data Systems Limited, Bangalore – Aug 2002 to Sep 2004 Worked with Mfg, Hitech and ENU Clients in my carrier and gained experience in handling large teams with robust knowledge on ITSM, Infrastructure, EUC, Data Centers, Remote support. In my journey I have learned to work in multi-vendor environments and bring quality initiatives into the projects like Automation, BOTS, Six-Sigma, CIP, Problem management initiatives, etc. Positive attitude and intensity to WIN are my strengths. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Marathon Petroleum Corporation
Service Manager
Microsoft Hotmail
Transition Lead
Microsoft Ops Center On, Boarding
Project Lead
Microsoft OCIM
Transition Lead
Microsoft Hotmail Repair
Lab Manager
Microsoft India Dev Center
System Analyst
Shell IMG
Service Manager
National Grid
09.2013 - Current
- For AD and Application Maintenance Services and guide all project managers to ensure quality in program metrics and lead the PMO team in National Grid account
- Currently managing data center migration project for the applications supported by Wipro to move the applications and infrastructure supported by Wipro
- Managing Data Warehouse Maintenance teams and projects with the scope of Incident management, Change management and problem management
- Contributing to organizational initiatives to increase OM by driving teams to work on Automations, BOTs, proactive problem management, service improvements
- Managing risks in the program by risk identification, assessment, evaluation, tracking and mitigation
- Coordinate mechanisms to improve documentation, track progress, coordinate all improvement efforts, and monitor process improvement effectiveness
- Managing customer interface: Project delivery reviews, SOW, OPM reviews and CCNs
- Driving daily, weekly and monthly meetings involving all the stakeholders
- Documenting, prioritizing and tracking actions till closure
- Ensuring that the project milestones are met by managing, mentoring, coaching project managers and team members to align with program deliverables
- Awarded twice for individual contributions for managing operations efficiently and contributions to organizational initiatives like NexGen, etc
Scrum Master
National Grid Usa Service Company
01.2008 - Current
- LEAN and Six Sigma methodologies
- Continuous Service improvements
- Server infrastructure
- Storage – DAS
- Clustering
- Data Warehousing
- AWS Cloud services
- Active Directory Services
- Windows Servers, SQL server
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Wrote, updated and maintained project documentation.
- Resolved staff conflicts and identified potential areas of improvement.
- Created and implemented contingency plans to address potential risks.
- Coordinated with external vendors to deliver IT project components.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Managed various IT projects to meet deadlines and customer requirements.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Operations Manager
Marathon Petroleum, Marathon Petroleum Corporation
01.2013 - 09.2013
- For End User Computing, Asset Management and Managed Work Station Teams for, I had a team of 34 engineers working across headquarters and refineries all over USA
- My teams develop, test and deploy new images, patches, security updates to end users working across Marathon
- They also test compatibility of in house developed product
- My Asset Management team used to take care of both software and hardware assets and their licensing and procurement part
- I used to:
- Lead End User Computing and Asset Management teams
- Manage special projects assigned by customer
- Attend daily review meeting with Marathon petroleum corporation for incident and problem management
- Lead, supervise and develop staff; assess and escalate resourcing needs, recruit and make hiring recommendations, complete performance evaluations and lead talent management for team
- Participate and present in Weekly and Monthly reviews for Marathon Petroleum Corporation
- Helps maintain proper documentation of the customer’s computing environment
- Lead all the engineers from all refineries and provide guidance in all directions
- Report day to day operations and provide progress on current updates to Marathon petroleum corporation
- Track and review performance of the team and build healthy relationship between team members
Project Manager
Microsoft Corporation
02.2010 - 01.2013
- Windows Live Mail (Outlook viz
- Hotmail) Team in Microsoft Account
- Incident management, Deployment management, Hardware repairs/maintenance of Hotmail infrastructure supporting 120000+ servers spread across 20+ data centers with 90PB of storage remotely across the globe
- The scope includes managing 24x7 support with a team size of 34 members with onsite-offshore delivery model
- Managing 24x7 IT infrastructure services and projects with the scope of Incident management, Change management, Security patching and software deployment management services for Hotmail services
- Building data analytics models using Power BI, R programming, SQL Server and Azure machine learning models for descriptive, associative, comparative and predictive analytics
- Managing risks in the program by risk identification, assessment, evaluation, tracking and mitigation
- Coordinate mechanisms to improve documentation, track progress, coordinate all improvement efforts, and monitor process improvement effectiveness
- Managing customer interface: Project delivery reviews, SOW, Service management plans, client interaction, expectation management, Business continuity (BCP) management and negotiation
- Driving daily, weekly and monthly meetings involving all the stakeholders
- Documenting, prioritizing and tracking actions till closure
- Ensuring that the project milestones are met by managing, mentoring, coaching project managers and team members to align with project deliverables
- Managing O365 cloud services underlying hardware involving self-healing and automated repair environment to ensure high availability of the service
- Participated in technical solutions and delivery capability demonstration to customer as part of RFP proposal process.
Project Lead
Microsoft Corporation
08.2008 - 02.2010
- For MOC Team and responsible for delivery of metrics to customer
- There is a team of 8 PLs and 100 Engineers
- We have around 200 properties from which we get incident tickets
- In total our team supports more than 400K Servers and around 1000PB of storage remotely
- I am Lead PL and manage SLA metrics, Queue management, Customer interactions and meetings
- Awarded as Best Team
- Awarded as Best Individual Contributor for my contributions
Transition Lead
Microsoft Corporation
06.2008 - 08.2008
- For OCIM Team and responsible for transition of knowledge for around 200 properties to offshore team in Hyderabad, India
- I interact with clients for each property on a daily basis and gather knowledge and responsible for getting this documented by a Tech Writer
- I am responsible for designing templates and standardize the document structure so that the analysts on floor can understand the documentation in much better fashion.
Project Lead
Microsoft Corporation
06.2007 - 06.2008
- For Windows Live Mail Incident Engineering Team and handle operations for Hotmail account for Microsoft
- I am part of transition team and transitioned the project to offshore
- We are responsible for creating the SMTD, KAP, TSG, etc and make sure that the same has been transitioned to offshore team
- I am involved in setting the offshore site and hiring the team members and set up the complete offshore team
- About this project, we handle around 10000+ Servers and 90PB of storage remotely
- Awarded as best Project Leader for making the transition successful
Lab Manager
Microsoft Corporation
02.2006 - 06.2007
- I manage all the servers here on day-to-day basis
- I am responsible for configuring servers
- I Co-ordinate with DEV/TEST teams and deploy MSI packages of the product released by them on timely basis on those servers and maintain them
- I maintain around 400 Server Class machines for Windows Live Group and around 30TB of Data and SAN
- Server Models include HP DL 585/580, HP DL 385/380, HP DL 360, DL 145, HP MSA1000 Series SAN, etc
- Configuring HP Storage Works Modular Smart Arrays
- Working knowledge on MS SQL Server 2000 & 2005
- Experience on Windows 2000/2003 Active Directory Design, Architecture and Implementation
- Installation, configuration and troubleshooting of Windows 2000/2003 family of operating systems
- Experience in Microsoft services like WINS, DHCP
- Design and Implementation of Windows 2000 DNS server
- Experience on HP Server Class Products Command Line utilities, support tools, resource kit tools
- Configuring RAID, Knowledge on Veritas Backup Exec 10.0
- Configuring Virtual Servers, Configuring SQL Clusters on Virtual Servers
- (without SAN)
Shell
10.2004 - 02.2006
- Provided remote support for all end users in Shell Information Technology International
- I am part of transition team and transitioned this project to offshore
- I am the cluster Lead for 5 People and handled escalations and try to solve complex problems
- I am Lead Analyst for Antivirus related problems for entire EMEA and provide solutions to the entire team
- Awarded twice as best support analyst, basing on the Customer Feedbacks.
Education
Master of Science - Computer Science
Andhra University
India03.2002
Bachelor of Science - Computer Science
Andhra University
India03.1999
Skills
- Project Management
- IT Service Management
- Incident, Change, Problem Management
- Risk Management
- People management
- Workflow Planning
- Staff Management
- Policy and Procedure Implementation
- High-Pressure Environments
- Cost Containment
- Project Development
- Project Planning
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Service Manager
National Grid
09.2013 - Current
Operations Manager
Marathon Petroleum, Marathon Petroleum Corporation
01.2013 - 09.2013
Project Manager
Microsoft Corporation
02.2010 - 01.2013
Project Lead
Microsoft Corporation
08.2008 - 02.2010
Transition Lead
Microsoft Corporation
06.2008 - 08.2008
Scrum Master
National Grid Usa Service Company
01.2008 - Current
Project Lead
Microsoft Corporation
06.2007 - 06.2008
Lab Manager
Microsoft Corporation
02.2006 - 06.2007
Shell
10.2004 - 02.2006
Operations Manager
Marathon Petroleum Corporation
Service Manager
Microsoft Hotmail
Transition Lead
Microsoft Ops Center On, Boarding
Project Lead
Microsoft OCIM
Transition Lead
Microsoft Hotmail Repair
Lab Manager
Microsoft India Dev Center
System Analyst
Shell IMG
Master of Science - Computer Science
Andhra University
Bachelor of Science - Computer Science
Andhra University
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