Hi, I’m
Viki Vasquez
Athens,WI
Summary
Dynamic retail professional with a proven track record at Dollar General, excelling in leadership and relationship building. Championing innovative merchandising strategies, I enhanced sales reaching the top 5% in the company and customer satisfaction while fostering a collaborative team environment. Proficient in Microsoft Excel for inventory management, I drive performance and operational efficiency through integrity and effective communication.
Overview
6
years of professional experience
Work History
Dollar General StoreStratford, WI
Assistant Manager
02.2026 - Current
Job overview
- Supported daily store operations, ensuring optimal product availability and customer service standards.
- Assisted in training new team members on operational procedures and company policies.
- Coordinated inventory management processes to maintain stock levels and minimize shrinkage.
- Implemented merchandising strategies to enhance product visibility and increase sales opportunities.
- Monitored cash handling practices, ensuring compliance with financial controls and accuracy in transactions.
- Resolved customer inquiries and concerns efficiently, improving overall satisfaction rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Harmony CheeseAthens, WI
Office Assistant
04.2024 - 02.2026
Job overview
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented sales strategies to enhance customer engagement and satisfaction.
- Assisted in managing office supplies and inventory for efficient operations.
- Coordinated scheduling and appointments to optimize executive time management.
- Supported customer service efforts by addressing inquiries and resolving issues promptly.
- Maintained accurate records and documentation for streamlined administrative processes.
- Collaborated with team members to enhance workflow efficiency and communication.
- Utilized office software to prepare reports, presentations, and correspondence effectively.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Dollar GeneralAthens, WI
Store Manager
08.2021 - 08.2023
Job overview
- Supported daily store operations, ensuring optimal product availability and customer service standards.
- Assisted in training new team members on operational procedures and company policies.
- Coordinated inventory management processes to maintain stock levels and minimize shrinkage.
- Implemented merchandising strategies to enhance product visibility and increase sales opportunities.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Coordinated schedules, maximizing staff efficiency during peak hours.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented sales strategies to enhance customer engagement and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Dollar GeneralAthens, WI
Lead Key Holder
10.2020 - 08.2021
Job overview
- Assisted in managing office supplies and inventory for efficient operations.
- Coordinated scheduling and appointments to optimize executive time management.
- Supported customer service efforts by addressing inquiries and resolving issues promptly.
- Maintained accurate records and documentation for streamlined administrative processes.
- Supervised daily store operations to ensure optimal customer experience and compliance with company policies.
- Trained and mentored new team members on operational procedures and customer service standards.
- Ensured accurate cash handling procedures during transactions and end-of-day reconciliations.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Abbotsford High SchoolAbbotsford, WI
High School Diploma
05.2002
Skills
Leadership & Integrity: Lead retail and office environments with uncompromised integrity and compassion, building high-trust workplace cultures
Relationship Building & Inclusion: Foster strong internal and external relationships while advocating for inclusion across all hiring, training, and customer service efforts
Performance & Innovation: Champion process innovation to boost team performance, maximize sales efficiency, and streamline store/office workflows
Administrative Oversight: Oversee key daily operations, scheduling, and documentation using Microsoft Excel, Microsoft Word, and professional email systems
Timeline
Assistant Manager
Dollar General Store
02.2026 - Current
Office Assistant
Harmony Cheese
04.2024 - 02.2026
Store Manager
Dollar General
08.2021 - 08.2023
Lead Key Holder
Dollar General
10.2020 - 08.2021
Abbotsford High School
High School Diploma