Vikki Hockett
Springfield,United States
Summary
Hardworking Forklift Operator with advanced mechanical aptitude and problem solving skills. Efficient and organized worker possessing strong work ethic and drive to exceed goals. Certified with six years of hands-on experience handling warehouse duties.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings over twenty years in customer service background for maintaining customer satisfaction and contributing to company success.
Overview
23
23
years of professional experience
Work History
Forklift Operator
DSC Logistics
West Jefferson, OH
09.2019 - Current
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Nurse
Home Health Aid
Springfield, OH
03.2015 - 10.2019
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Came up with treatment plans and communicated with patients about options, medications and self-management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Customer Service Manager
Teleperformance USA
Fairborn, OH
06.2004 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Associate of Science - Nursing
Clark State Community College
Springfield, OHAssociate Degree in Nursing Aide - Nursing
Springfield Clark County Joint Vocational School
Springfield, OH09.2002
Skills
- Problem Anticipation and Resolution
- Delivery Information Verification
- Visual Inspections
- Issue Resolution
- Technical Proficiency
- Service Delivery Optimization
- Work Prioritization
- Employee Coaching and Motivation
- Time Management
- Client Information Database Systems
Family Time
spending time with my grandbaby
Timeline
Forklift Operator
DSC Logistics
09.2019 - Current
Nurse
Home Health Aid
03.2015 - 10.2019
Customer Service Manager
Teleperformance USA
06.2004 - 09.2019
Associate of Science - Nursing
Clark State Community College
Associate Degree in Nursing Aide - Nursing
Springfield Clark County Joint Vocational School
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