Vikki Ann Boniello
Pompton Lakes
Summary
Dynamic administrative professional with proven expertise at Chilton Medical Center in office management and customer service excellence. Skilled in calendar coordination and data entry, I effectively streamlined operations and enhanced team productivity. Committed to maintaining high standards of accuracy and efficiency in all tasks while fostering a welcoming environment for clients and staff. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Chilton Medical Center - AHS
Pompton Plains
01.2019 - Current
- Managed office supplies inventory and placed orders to maintain stock levels.
- Directed customer inquiries to appropriate department personnel for swift resolution.
- Processed invoices for payment using accounting software, ensuring accuracy and timeliness.
- Handled correspondence, including email, mail, and packages, facilitating timely distribution.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Greeted visitors professionally, addressing inquiries and directing them appropriately.
- Managed incoming calls, efficiently routing callers to respective departments or employees.
- Completed daily tasks with accuracy while effectively managing time to meet deadlines.
Scheduling Coordinator
West Parkway Ambulatory Surgery Center
Pompton Plains
03.2004 - 12.2017
- Ordered and maintained inventory for medical supplies in office.
- Streamlined front office operations, including customer service, appointments, billing, and administration.
- Prepared reports, invoices, letters, and medical records using various software applications.
- Performed data entry related to surgery scheduling in multiple computer systems.
- Created and managed surgical schedules for several surgeons efficiently.
- Coordinated work processes and routed paperwork to physicians and staff.
- Ensured accurate scheduling of surgeries through collaboration with patients and medical staff.
- Adhered to HIPAA regulations to maintain patient confidentiality.
Receptionist
Chilton Medical Center - AHS
Pompton Plains
03.2002 - 03.2004
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted visitors and provided them with assistance.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Scheduled appointments for clients, customers, and other visitors.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Lakeland Regional High School
Wanaque, NJ06-1986
Skills
- Office management and inventory control
- Calendar coordination
- Customer service excellence
- Data entry and invoice processing
- Microsoft Excel
- Spreadsheets
- Microsoft Word
Certification
- Notary Public
Timeline
Administrative Assistant
Chilton Medical Center - AHS
01.2019 - Current
Scheduling Coordinator
West Parkway Ambulatory Surgery Center
03.2004 - 12.2017
Receptionist
Chilton Medical Center - AHS
03.2002 - 03.2004
High School Diploma -
Lakeland Regional High School
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