Victoria N Pasquale
Cambria,NY
Summary
Motivating and analytical problem-solving manager is seeking Director of Operations position. Documented aptitude for leading, team building and motivating my staff. I have excellent skills with building strong customer relations. Proficiency in using independent decision-making skills and sound judgment to positively impact company success. Enhancing employee engagement and boosting performance are extremely important, so I dedicate myself to train, monitor and implement morale-building abilities
Accomplishments at Safelite - Center of Excellence recipient. My Intertech accomplishments are : Top Regional Provider for Customer Satisfaction Intertech; Top Regional Provider for least amount of warranty calls; Intertech-Top Regional Provider for Smart Home Sales; Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. My Results- I am driven and resilient in developing teams while improving processes and increasing productivity. I will bring solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Safelite AutoGlass
Clarence, NY
11.2021 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
VP of Operations
Intertech Digital Entertainment
Clarence, NY
04.2010 - 11.2021
- Established performance goals for department and outlined processes for achievement
- Mentored team members on best practices and fostering a culture of continuous learning and growth within the organization
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures
- Enhanced teamwork by streamlined communication processes for better coordination between drivers, customers, and warehouse staff
- Oversaw hiring, adding valuable, talented professionals to strengthen team
- Reduced response times with effective dispatcher training and timely decision making
- Reduced downtime for vehicles by establishing a proactive maintenance schedule and addressing potential issues before they escalated.
Director of Operations
Intertech Digital Inc
Clarence, NY
10.1999 - 04.2010
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Improved operational efficiency by streamlining processes and implementing innovative solutions
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations
- Achieved cost savings by analyzing fuel consumption patterns, identifying inefficiencies, and implementing corrective measures
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
Education
Associate of Applied Science - Business Administration And Management
Bryant And Stratton College
2020
Skills
- Operational Management
- Employee Engagement
- Resource Allocation
- Performance Appraisals
- Leadership Training
- Performance Metrics
Timeline
Operations Manager
Safelite AutoGlass
11.2021 - Current
VP of Operations
Intertech Digital Entertainment
04.2010 - 11.2021
Director of Operations
Intertech Digital Inc
10.1999 - 04.2010
Associate of Applied Science - Business Administration And Management
Bryant And Stratton College
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