Viktoria Richardson
Opelika
Summary
Leasing agent with a strong track record in lease management and customer service excellence. Experienced in managing rental applications and ensuring financial accuracy. Dedicated to fostering tenant satisfaction and retention through effective service delivery.
Overview
15
15
years of professional experience
Work History
Leasing Agent
Shelton Mill Townhomes
Auburn
10.2024 - Current
- Delivered high-level customer service through property tours, lease term explanations, and prospect greetings.
- Leased townhome units by managing inquiries, follow-ups, and application processing to meet occupancy goals.
- Processed rental applications with thorough income and employment verification along with background checks.
- Executed lease agreements in compliance with Fair Housing Laws and company policies after detailed preparation and review.
- Collected rent, deposits, and fees while maintaining precise financial and leasing records.
- Updated property listings across marketing platforms to ensure accurate availability and competitive pricing.
- Coordinated move-ins and move-outs while ensuring unit readiness in collaboration with maintenance teams.
- Conducted routine property inspections to maintain cleanliness, safety, and curb appeal.
Accounting/Office Manager
Sunshine Floors
Opelika
02.2022 - 10.2024
- Accounting: Assisting with the day-to-day accounting functions, including maintaining the general ledger, preparing reconciliations, and managing accounts payable and receivable.
- Office Management: Performing office duties to include reception, customer service, word processing, and database management
- Financial Reporting: Assisting with the monthly close and financial reporting processes.
- Internal controls: Assisting with the development and implementation of accounting policies, standard operating procedures, and internal controls.
- Financial Audit Support: Supporting the annual financial audit activities and inquiries.
- Process weekly payroll for employees and contractors
Customer Service
Dollar General
Opelika
10.2019 - 04.2022
- Deliver exceptional customer service by warmly greeting and assisting customers with their needs.
- Efficiently operate the cash register and scanner to accurately itemize and total purchases, process payments, and provide change as needed.
- Package merchandise thoughtfully, and assist customers with product inquiries and selections.
- Adhere to company merchandise procedures by unpacking, stocking, and rotating products on shelves, while creating visually appealing merchandise displays.
- Maintain a clean, inviting store environment.
- Support store promotions and enhance curb appeal by setting up sidewalk displays.
- Balance the cash drawer and credit card transactions.
Receptionist
Riverside Veterinary Clinic
Lanett
10.2017 - 08.2019
- Greet clients and pets upon arrival, ensuring they are comfortable and attended to while managing check-in procedures.
- Schedule, reschedule, and confirm veterinary appointments via phone, email, or in person, keeping the clinics' calendar organized and efficient.
- Answer phones, and respond to client questions about services, appointment availability, and general pet care information.
- Manage billing and payment transactions, providing accurate invoices, and handling payment methods, including cash, credit cards, and online payment systems.
- Maintain accurate client and patient records, updating information as needed, and ensuring confidentiality at all times.
- Assist in filing, scanning, and organizing paperwork, as well as managing the clinic's communication, such as emails and messages.
- Provide empathetic and courteous service to clients, particularly during times of stress and concern regarding their pets' health.
- Ensure the front desk and waiting area are clean, organized, and stocked with necessary supplies and brochures.
Motor Clothes Manager
Big Swamp Harley-davidson
Opelika
07.2011 - 07.2017
- Manages the daily operations of the office, including handling phone calls, emails, and customer inquiries. Ensure the office is well-organized, fully stocked, and equipped for efficient workflow.
- Manage billing and payment transactions, providing accurate invoices, and handling all payment methods.
- Inventory control ensures accurate stock levels, facilitating timely replenishment of products. Communicate product shortages or delays to the sales team and customers.
- Prepare and present weekly and monthly sales performance reports to store management. Analyze sales data to identify trends, and recommend strategies for improvement.
- Provide guidance and support to office staff, ensure proper training, and foster a positive, productive work environment.
- Assist in the onboarding process for new sales team members.
- Research, select, and purchase products that align with the company's sales objectives. Ensure the product assortment meets the quality, pricing, and trend expectations.
- Develop and maintain strong customer relationships to ensure repeat business.
Education
High School Diploma -
Beulah High School
Valley, AL05-2011
Skills
- Lease management
- Fair Housing compliance
- Rental application processing
- Property marketing
- Financial record keeping
- Customer relationship management
Timeline
Leasing Agent
Shelton Mill Townhomes
10.2024 - Current
Accounting/Office Manager
Sunshine Floors
02.2022 - 10.2024
Customer Service
Dollar General
10.2019 - 04.2022
Receptionist
Riverside Veterinary Clinic
10.2017 - 08.2019
Motor Clothes Manager
Big Swamp Harley-davidson
07.2011 - 07.2017
High School Diploma -
Beulah High School