Viktoria Shumanova
TOMBALL,TX
Summary
Results-oriented professional specializing in operational efficiency and quality compliance. Experienced in coaching and developing teams to exceed productivity benchmarks, consistently achieving top performance in fast-paced environments.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Process Assistant Receive Dock
Amazon
10.2024 - Current
- Managed daily inbound dock operations involving 40+ associates, optimizing staffing and workflow to maintain high safety, quality, and productivity benchmarks.
- Monitored and optimized unload time processes to consistently meet operational deadlines with 97-100% compliance.
- Drove 100% SAP IDRT compliance by taking ownership of associate training, coaching, and auditing, contributing to the shift achieving #1 performance in the building.
- Optimized staffing and monitored process execution to exceed floor-loaded trailer unload time targets, addressing operational barriers to enhance efficiency.
- Implemented strategic improvements in pallet-loaded trailer unloading, achieving a 33% increase in efficiency.
- Analyzed operational metrics, proactively addressing barriers and real-time issues while refining staffing and workflow to ensure sustained productivity and quality excellence.
Process Assistant Stow
Amazon
10.2021 - 10.2024
- Directed staffing and labor allocation in alignment with workload volume and operational priorities to enhance productivity.
- Coached and developed associates on productivity, quality, standard work, and safety expectations to improve individual and team performance.
- Oversaw associate and process performance, identifying barriers and delivering real-time coaching to enhance operational efficiency.
- Drove Stow productivity to 250+ UPH, contributing to the shift achieving #1 performance and repeatedly achieving top ETI results.
- Supported new-hire and cross-training activities, helping associates understand process standards, safety expectations, and productivity requirements.
Fulfillment Associate
Amazon
10.2017 - 10.2021
- Maintained status as a top performer by delivering exceptional results in both productivity and quality metrics.
- Executed responsibilities as problem solver, quality auditor, and ambassador within fulfillment center, ensuring optimal performance and customer satisfaction.
- Achieved notable operational success and demonstrated leadership capabilities, facilitating progression to process assistant with enhanced responsibilities.
Associate Attorney
Spring LTD
09.2005 - 09.2014
- Took ownership of cases from initiation through resolution, coordinating activities, tracking deadlines, and ensuring timely completion of deliverables.
- Collaborated with clients, attorneys, government officials to resolve issues and advance case objectives.
- Managed multiple complex cases simultaneously, prioritizing competing deadlines while maintaining accuracy and quality in a high-volume environment.
Education
Master of Arts - Law
University of Veliko Tarnovo
BulgariaMaster of Arts - Political Science And National Security
University of Veliko Tarnovo
BulgariaSkills
- Productivity Management
- Process Improvement
- Operational Excellence
- Quality & Safety Compliance
- Performance Management
- Workflow Optimization
- Training & Development
- Associate Coaching
- Team Leadership
- Problem Solving
Languages
Bulgarian
Native or Bilingual
English
Native or Bilingual
Timeline
Process Assistant Receive Dock
Amazon
10.2024 - Current
Process Assistant Stow
Amazon
10.2021 - 10.2024
Fulfillment Associate
Amazon
10.2017 - 10.2021
Associate Attorney
Spring LTD
09.2005 - 09.2014
Master of Arts - Law
University of Veliko Tarnovo
Master of Arts - Political Science And National Security
University of Veliko Tarnovo