Viktoriia Pylypchuk
Stamford,CT
Summary
Proven track record in enhancing guest satisfaction and streamlining operations at Marriott Hotel, showcasing exceptional front desk management and problem-solving skills. Expert in fostering educational environments and boosting engagement, with a knack for effective planning and communication. Achieved significant improvements in customer retention and student progress through innovative strategies and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
Marriott Hotel
02.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
- Contributed to overall hotel revenue growth by upselling room upgrades and additional amenities when appropriate.
Teacher
Private School
09.2017 - 07.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Developed innovative lesson plans to engage students in English language learning.
Education
Master of Science - Teaching English As A Second Language (ESL)
Ternopil Volodymyr Hnatiuk Pedagogical University
Ternopil, Ukraine07.2020
Bachelor of Science - Teaching English As A Second Language (ESL)
Ternopil Volodymyr Hnatiuk Pedagogical University
Ternopil, Ukraine06.2018
Skills
- Problem-solving skills
- Time Management
- Coaching and Mentoring
- Professionalism
- File Management
- Effective Planning
- Customer Service
- Microsoft Office
- Front Desk Management
- Sales expertise
- Multitasking Abilities
- Excellent Communication
- Hospitality services
- Administrative Skills
Languages
English
Full Professional
German
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Representative
Marriott Hotel
02.2023 - Current
Teacher
Private School
09.2017 - 07.2022
Master of Science - Teaching English As A Second Language (ESL)
Ternopil Volodymyr Hnatiuk Pedagogical University
Bachelor of Science - Teaching English As A Second Language (ESL)
Ternopil Volodymyr Hnatiuk Pedagogical University
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