Thalia Suquilema
New York,NY
Summary
I have extensive experience in various customer service roles, which has honed my skills and made me a seasoned professional. My background includes working effectively with both clients and patients in different settings. I am a licensed cosmetologist with 8 years of experience, having graduated from Empire Beauty School. I began my career at Drybar in 2016 but had to pause in 2020 due to the pandemic, which significantly impacted the hairstyling industry as many clients relocated for safety reasons.
Given these challenges, I decided to pivot to a career in the medical field.At Metro Vein Centers, I advanced from receptionist to assistant manager and then to manager. This progression taught me the importance of being a true team player, especially as I led and supported my colleagues. With this experience, I am confident in my ability to be a valuable asset to your team My experience working with patients has been rewarding, and I bring the same dedication to this role that I did to the beauty industry. I believe my diverse background and commitment make me a valuable asset to your team.
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Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Representative
New Horizon Counceling Center
Valley Stream, NY
11.2023 - Current
- Efficiently manage check-ins and check-outs at the front desk.
- Greet clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines effectively, reducing hold times and directing calls appropriately.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered multi-line phone system and greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Office Manager
Metro Vein Centers
Floral Park, NY
03.2022 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Hairstylist
Drybar Hair Salon
Manhattan, NY
06.2016 - 08.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing requesting hairstyles and blowouts.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired style.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Maintained clean and organized work station, complying with health and safety standards.
Education
High School Diploma - English Language And Literature
John Bowne High School
Flushing, NY06.2015
Skills
- Problem-solving skills
- Time Management
- Listening Skills
- Welcoming guests
- Greeting guests
- Hospitality services
- Cash Handling
- Administrative Skills
- Scheduling appointments
- File Management
- Effective Planning
- Word Processing
- Multi-Line Phone Systems
- Correspondence Management
- Credit and cash payments
- Customer Service
- Guest Services
- Microsoft Office
- Front Desk Management
- Office Management
- Documentation
- Administrative Support
- Mail and packages
- Registration
Certification
High school diploma
Cosmetology liscence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Representative
New Horizon Counceling Center
11.2023 - Current
Office Manager
Metro Vein Centers
03.2022 - 04.2023
Hairstylist
Drybar Hair Salon
06.2016 - 08.2021
High School Diploma - English Language And Literature
John Bowne High School