Viktoriia Yancharuk

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Supervise cash handling procedures to prevent discrepancies, ensuring that all cash inflows and outflows are properly documented and reconciled.
• Manage cash deposits and withdrawals, ensuring proper safeguards against loss or theft.
• Conduct regular bank reconciliations to ensure that the organization's records match the bank statements.
• Identify discrepancies and resolve issues promptly to maintain accurate financial records.
• Monitor cash levels in ATMs to ensure sufficient cash availability, implementing cash replenishment as required.
• Work closely with cash vaults to manage logistics for delivering and collecting cash
• Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
• Established strong relationships with vendors, negotiating favorable pricing agreements on supplies and equipment necessary for daily operations.
• Maintained accurate inventory records, proactively ordering necessary supplies and minimizing waste through careful monitoring of stock levels.
• Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
• Developed and implemented strategies to increase sales and profitability.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Everybody
• Improved overall revenue growth through upselling techniques, personalized services, and targeted promotions for guests.
• Ensured prompt resolution of guest complaints through proactive problem-solving skills combined with empathetic listening abilities.
• Developed staff training programs that resulted in improved team performance and higher guest satisfaction ratings. Yes
• Analyzed guest feedback to identify areas for improvement, leading to enhanced quality of services provided.
• Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
• Implemented innovative marketing strategies that attracted new clientele while retaining existing customers.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Interviewed and trained new employees, demonstrating best methods for serving clients and guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Developed and implemented promotional strategies to increase occupancy and revenues .
• Planned and executed marketing activities to improve establishment and increase revenue.

Strict

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Manage and oversee the end-to-end payroll process for employees using Quickbooks Intuit,ensuring compliance with company policies and government regulations.
• Ensure accurate and timely entry of payroll data, including timecards and expense reports.
• Ensure compliances with local, state and federal payroll regulations including tax withholding, and benefit deductions.
• Collaborate with IT for system upgrades and improvements related to Quick Books Intuit payroll functionality.
• Implement and maintain invoicing systems and workflows to enhance efficiency and minimize errors.
• Evaluate and maintain the company's insurance policies (e.g. general liability, property, health and specialized insurance).
• Review and select brokers and insurance providers based on their expertise, performance and pricing.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Yes Jennifer has