VIKTORIYA CHERNYSHOVA

As a Member Service Representative, I was responsible for providing a variety of services to credit union members and acted as a liaison between the member and the Credit Union

I performed routine member transactions including, but not limited to :

• Opening new accounts
• Cashing checks
• Processing deposits, withdrawals, loan and credit card payments, line of credit advances and account transfers

• Managed large amounts of inbound and outbound calls in a timely manner
• Identication of potential customers, lead generation and conversion
• Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
• Emphasized the features of products to highlight how they solve customer problems
• Contacted new and existing customers via phone/email to discuss needs
• Answered questions about the products
• Negotiated prices and terms and prepared sales agreements
• Collaborated with colleagues in many dierent sectors
• Maintained contact lists and followed up with customers to continue relationships
• Responded accurately and professionally to all customer queries

• Communication with customers by phone, email
• Promotion of online games
• Creating promotional emails
• Customer retention
• Handled customer complaints with empathy and composure
• Helped management to identify workflow issues and found solutions

• Proactively assisted customers with questions, concerns and item purchases
• Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
• Assisted with calculating the store's end of year inventory
• Opened and closed store independently when needed