Viktoriya Felker
Brooklyn,NY
Summary
Motivated Healthcare Manager with experience in overseeing daily operations, budgeting, and staff management within healthcare facilities. Known for strong leadership skills, including strategic planning and problem-solving abilities. Notably improved operational efficiencies while maintaining high levels of patient care quality in previous roles. Possess strong communication skills to effectively liaise between medical staff and administrative teams.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Senior Healthcare Manager
Vladimir P. Krichevsky MD., PC
Brooklyn, NY
05.2011 - Current
- Developed and implemented patient care policies and procedures
- Strategic Planning & Leadership
- Team Management & Collaboration
- Healthcare Operations
- Regulatory Compliance (HIPAA, OSHA, etc.)
- Created strategies for improving customer service standards in the facility.
- Budgeting & Financial Management
- Problem Solving & Critical Thinking
- Patient Care Coordination
- Healthcare Operations
Regulatory Compliance (HIPAA, OSHA, etc.)
Time Management & Collaboration - Managed the daily operations of a busy medical facility, optimizing workflow efficiency, and implementing process improvements.
Medical Assistant
Vladimir P. Krichevsky MD., PC
Brooklyn, NY
05.2011 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Drow a blood
Education
Bachelor of Science - Healthcare Manager
St. Francis University
Brooklyn, NY12-2022
Associate of Science - Nursing
Samarkand Medical College
Uzbekistan 06-2008
Skills
- Quality Improvement
- Patient Safety
- Compliance Monitoring
- Staff Development
- Operations Management
- Healthcare regulations
- Clinical Supervision
- Insurance Verification
- Continuing education
- Healthcare administration
Timeline
Senior Healthcare Manager
Vladimir P. Krichevsky MD., PC
05.2011 - Current
Medical Assistant
Vladimir P. Krichevsky MD., PC
05.2011 - Current
Bachelor of Science - Healthcare Manager
St. Francis University
Associate of Science - Nursing
Samarkand Medical College