Vilaine Avrissaint
Lauderhill,FL
Summary
Results-driven Shift Leader with a strong track record in team collaboration and leadership, enhancing operational efficiency at Walgreens. Achieved high customer satisfaction ratings through effective complaint resolution and bilingual communication in Haitian Creole. Proficient in training and mentoring team members while managing inventory processes with precision. Committed to fostering a positive work environment that drives performance and supports organizational goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dollar Tree
Orland Park, Florida
04.2024 - Current
- Maintained cleanliness and organization of the work area to uphold company standards.
- Identified needs of customers promptly and efficiently.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Walgreens
Hollywood, Florida
08.2021 - 03.2023
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Lycee De Nazareth De Bassin-Bleu
Haiti06-2002
Skills
- Team collaboration and leadership
- Bilingual fluency in Haitian Creole
- Complaint resolution
- Problem resolution
- Fast learner
Timeline
Shift Leader
Dollar Tree
04.2024 - Current
Shift Leader
Walgreens
08.2021 - 03.2023
High School Diploma -
Lycee De Nazareth De Bassin-Bleu
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