(Vila) Vilayphone Sisana
3808 Carrolwood Dr,FL
Summary
Accomplished Pharmacy Operations Manager at Walgreens, adept in pharmacy management and patient safety, significantly enhanced efficiency and patient care. Skilled in team building and operations management, I spearheaded innovative inventory systems and training programs, boosting service quality and expanding pharmacy services, achieving notable increases in customer satisfaction and compliance.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Florida.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
01.2015 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
Franchise Owner
Instant Tax
11.2007 - 12.2013
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tax Office Manager
Jackson Hewitt
01.2000 - 07.2007
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Mentored junior staff members to enhance their understanding of tax regulations and best practices.
- Facilitated the resolution of complex tax issues, providing expert guidance for both individuals and businesses.
- Assisted clients in navigating challenging audits by working closely with IRS agents to address outstanding concerns or discrepancies.
- Reduced client audit risks by meticulously reviewing financial documents and identifying potential discrepancies.
- Enhanced employee retention rates by cultivating a supportive workplace culture that prioritized teamwork, personal development, and open communication.
- Achieved high levels of client satisfaction by offering personalized attention to individual needs and addressing concerns promptly.
- Conducted regular staff training sessions on effective communication skills and customer service techniques, fostering a positive work environment.
- Coordinated team schedules during peak season to ensure adequate coverage for all incoming appointments without sacrificing quality or attention to detail.
- Improved overall tax office efficiency by streamlining processes and implementing new software solutions.
- Maintained a thorough knowledge of current tax laws, attending seminars and completing continuing education courses as needed.
- Facilitated the implementation of new tax strategies for clients, staying up-to-date on changing legislation and identifying opportunities for savings.
- Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05-1993
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Pharmacy management
- Direct patient care
- Patient safety
- Drug safety
- Training and mentoring
- Patient education and counseling
- Team building
- Operations management
- Insurance billing
Certification
Certified Pharmacy Tech License in the state of Florida
Immunization Certified Tech in state of Florida
Languages
Thai
Professional Working
Timeline
Pharmacy Operations Manager
Walgreens
01.2015 - Current
Franchise Owner
Instant Tax
11.2007 - 12.2013
Tax Office Manager
Jackson Hewitt
01.2000 - 07.2007
Certified Pharmacy Tech License in the state of Florida
Immunization Certified Tech in state of Florida
High School Diploma -
Forest Park High School
Similar Profiles
Evelyn M. Gutierrez ArroyaveEvelyn M. Gutierrez Arroyave
Pharmacy technician/ Front at WalgreensPharmacy technician/ Front at Walgreens
Kaleb FeelerKaleb Feeler
Pharmacy Operations Manager on Special Assignment at WalgreensPharmacy Operations Manager on Special Assignment at Walgreens
Destiny BonnerDestiny Bonner
Fulfillment Specialist/Pharmacy Technician Trainee at WalgreensFulfillment Specialist/Pharmacy Technician Trainee at Walgreens