Vilayphonh Thipphavong
Milwaukee,WI
Summary
Experienced Customer Service Representative with a strong background in providing excellent customer support. Skilled in communication, multitasking, and troubleshooting, with a proven ability to work effectively in a team. I have successfully served as a Customer Service Representative at Sarnova, Inc and as a Debt Collector at All Debt Solutions. My educational background includes a GED/HiSET from the Lowell Adult Education Program. I am dedicated to staying up-to-date with the latest technology trends and best practices in order to adapt and excel in my role. I am seeking a challenging position as a Customer Service Representative where I can continue to utilize my skills and make a positive impact on customer satisfaction. Reliable [Job Title] trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Overview
2
2
years of professional experience
Work History
Receiving Clerk
Analog Devices
Chelmsford, MA
03.2021 - 11.2022
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
Customer Service Representative
Sarnova, Inc
06.2023
- As a Customer Service Representative at Sarnova, Inc, I provided excellent customer service and support
- I effectively communicated with customers to address their inquiries and resolve any issues they may have had
- I utilized my multitasking skills to efficiently handle multiple customer inquiries simultaneously
- Additionally, I utilized my troubleshooting skills to identify and resolve technical issues that customers encountered.
Debt Collector
All Debt Solutions
12.2019
- As a Debt Collector at All Debt Solutions, I was responsible for contacting individuals to collect outstanding debts
- I utilized my mediation and negotiation skills to effectively communicate with debtors and negotiate payment arrangements
- I demonstrated excellent communication skills and maintained professionalism throughout the collection process.
Education
GED/HiSET -
Lowell Adult Education Program
Skills
- Customer Service
- Communication
- Multitasking
- Troubleshooting
- Negotiation
- Material Handling
- Materials Transport
- Shipping and Receiving
- Logistics Support
Personal Information
Title: Customer service representative
Timeline
Customer Service Representative
Sarnova, Inc
06.2023
Receiving Clerk
Analog Devices
03.2021 - 11.2022
Debt Collector
All Debt Solutions
12.2019
GED/HiSET -
Lowell Adult Education Program
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