Viliame Loaniyavi

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered prompt service to prioritize customer needs.
• Partnered with colleagues to elevate client satisfaction and achieve team targets.
• Responded proactively and positively to rapid change.

• Helped clients manage money, pay bills and shop for groceries or personal items.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Built strong relationships with clients to deliver emotional support and companionship.

• Reassured and comforted passengers during turbulent flights and unavoidable delays.
• Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
• Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
• Developed team communications and information regarding flight service procedure.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Drove operational improvements which resulted in savings and improved profit margins.
• Be vigilant and be aware of customer locations with special needs with their needs and wants.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked closely with senior flight attendant to maintain optimum levels of communication to effectively and efficiently complete projects.
• Developed team communications and information for meetings.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Developed innovative and diverse methods for teaching children aged 6 to 13 using technology integration and experimental learning.
• Coached students on physical and emotional safety as part of health curriculum.
• Integrated technology into 50% of daily lesson plans
• Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Maintained positive and professional classroom environment throughout school year.
• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Distributed and collected classroom materials such as worksheets, quizzes and tests.
• Provided warm, supportive environment for developing academic, social and emotional growth.
• Organized school week long program such as library week, drug awareness week and school graduation day and its programme etc
• Developed communicative relationships with students and parents to support learning.
• Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
• Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
• Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff.
• Assessed and improved lesson plans through implementation and experimentation.

Yet to complete