Vilma Dubon
Dos Palos,CA
Summary
Proven leader in business development with a track record of enhancing customer satisfaction and achieving sales targets at Urgent Screens Remesh. Skilled in data-driven decision-making and renowned for exceptional customer service. Demonstrates bilingual proficiency and a respectful, independent approach. Expert in inventory management, fostering new customer relationships, and driving results through effective team collaboration.
Overview
13
13
years of professional experience
Work History
Manager of Business Development and Sales
Urgent Screens Remesh
11.2021 - 08.2024
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
Lab Technician
Olam Spices & Vegetables
05.2020 - 10.2021
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Janitorial Supervisor
Dms Cleaning Facility
12.2017 - 01.2019
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Screen Print Operator
Blue Frog
03.2011 - 12.2017
- Adhered to company procedures and safety guidelines while operating screen print equipment, minimizing potential risks.
- Coordinated with other departments to ensure timely delivery of completed projects, enhancing overall customer satisfaction.
- Achieved precise alignment of screens using various registration techniques, resulting in flawless prints every time.
- Managed inventory levels of consumables such as inks, screens, and squeegees to prevent delays in production schedules.
Customer Service Representative
Super Discount Store
03.2011 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business
Laney College
Oakland, CAHigh School Diploma -
Fremont High School
Oakland, CA06.2008
Skills
- Data-driven decision-making
- Customer Service
- Time Management
- Inventory Management
- Bilingual, friendly, very independent,respectful and very honest enthusiastic
Timeline
Manager of Business Development and Sales
Urgent Screens Remesh
11.2021 - 08.2024
Lab Technician
Olam Spices & Vegetables
05.2020 - 10.2021
Janitorial Supervisor
Dms Cleaning Facility
12.2017 - 01.2019
Screen Print Operator
Blue Frog
03.2011 - 12.2017
Customer Service Representative
Super Discount Store
03.2011 - 10.2013
Business
Laney College
High School Diploma -
Fremont High School
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