Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vilma Gonzalez

Coral Gables,FL

Summary

Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.

Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Banquet Server

Fontainebleau Miami
10.2022 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.

Server

Ritz-Carlton
12.2022 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Chocolate Fashion
01.2010 - 10.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Hospitality - Hospitality

SENA
Bogota
01-1992

Skills

  • Strong teamwork
  • Customer service
  • Food service
  • Event setup and breakdown
  • Punctual and reliable
  • Clear communication

Certification

  • Certified food food handler certification
  • certified alcohol certification
  • certified

Languages

Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional

Timeline

Server

Ritz-Carlton
12.2022 - 05.2025

Banquet Server

Fontainebleau Miami
10.2022 - Current

Server

Chocolate Fashion
01.2010 - 10.2022

Hospitality - Hospitality

SENA

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