VILMA GONZALEZ
Coral Gables,FL
Summary
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication. Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Ritz-Carlton
Key Biscayne, FL
12.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- learned forbes steps of service and forbes certified
Banquet Server
Fontainebleau Miami
Miami Beach, FL
10.2022 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Server
Chocolate Fashion
Coral Gables, FL
01.2010 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Hospitality - Hospitality
SENA
BogotaSkills
- Strong teamwork
- Food service
- Punctual and reliable
- Customer service
- Event setup and breakdown
- Clear communication
Certification
- Certified food food handler certification
- Certified alcohol certification
- forbes certification
Languages
Spanish - Native or Bilingual
English - Full Professional
Italian - Full Professional
Timeline
Server
Ritz-Carlton
12.2022 - Current
Banquet Server
Fontainebleau Miami
10.2022 - Current
Server
Chocolate Fashion
01.2010 - 10.2022
Hospitality - Hospitality
SENA