Vilma Gutierrez
Leander,TX
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and team performance at the Office of the Attorney General of Texas through strategic planning and effective conflict resolution. Leveraging skills in complex problem-solving and staff training, I streamlined client job searches at Workforce Solutions, significantly increasing their market visibility. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
CNR Asst. Manager
Office of the Attorney General of Texas
01.2012 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Career Specialist
Workforce Solutions/Rural Capital Area
09.2011 - 01.2012
- Streamlined the job search process for clients through targeted networking strategies and resume refinement.
- Optimized client LinkedIn profiles to increase visibility among recruiters and hiring managers.
- Assisted clients in crafting compelling cover letters that highlighted their unique strengths and experiences relevant to desired positions.
- Provided ongoing support to employed clients as they navigated workplace challenges or sought advancement within their chosen fields.
Education
Bachelor of Arts - Psychology
St. Mary's University
San Antonio, TX05.2004
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
CNR Asst. Manager
Office of the Attorney General of Texas
01.2012 - 07.2024
Career Specialist
Workforce Solutions/Rural Capital Area
09.2011 - 01.2012
Bachelor of Arts - Psychology
St. Mary's University
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