Summary
Overview
Work History
Education
Skills
Timeline
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Vilma M Lemus

Lynn,MA

Summary

Dynamic hospitality professional with extensive experience at Wellesley Country Club, excelling in banquet coordination and guest engagement. Proven track record in optimizing service quality and increasing revenue through strategic upselling. Bilingual in Spanish and English, adept at building relationships and leading teams in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Assistant Banquet Manager

Wellesley Country Club
Wellesley, MA
03.2023 - 01.2024
  • Led banquet operations, ensuring seamless event execution and guest satisfaction.
  • Managed a team of banquet servers, optimizing efficiency and service quality.
  • Coordinated food service activities, vendor management, and logistics for high-profile events.
  • Oversaw inventory and cash handling, ensuring financial accuracy and cost control.

Waitress | Bartender | Cashier

Zo Greek - Sabroso Taqueria
Somerville, MA
02.2015 - 01.2023
  • Provided exceptional customer service, building lasting relationships for repeat business.
  • Handled cash transactions and managed inventory control with accuracy.
  • Crafted unique alcoholic and non-alcoholic beverages tailored to customer preferences.
  • Increased revenue through strategic upselling techniques and product recommendations.

Banquet Server | Bartender

University of Massachusetts Club
Boston, MA
03.2015 - 03.2020
  • Delivered high-quality service for upscale events and professional gatherings.
  • Anticipated guest needs, ensuring a seamless and enjoyable experience.
  • Promoted excellent service, increasing customer referrals and walk-in business.
  • Maintained composure in high-pressure environments, effectively managing demanding clientele.

Education

Madison Park Technical Vocational High School -

Madison Park Technical Vocational High School
Boston, MA
07.2014

Skills

  • Guest engagement
  • Relationship building
  • Problem solving
  • Mixology
  • Inventory control
  • Banquet coordination
  • Upselling
  • Staff supervision
  • Adaptability
  • Bilingual (Spanish and English)

Timeline

Assistant Banquet Manager

Wellesley Country Club
03.2023 - 01.2024

Banquet Server | Bartender

University of Massachusetts Club
03.2015 - 03.2020

Waitress | Bartender | Cashier

Zo Greek - Sabroso Taqueria
02.2015 - 01.2023

Madison Park Technical Vocational High School -

Madison Park Technical Vocational High School

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Vilma M Lemus