Vilma Puma
Chicago,IL
Summary
Passionate hospitality professional with expertise in maintaining orderly and welcoming environments. Recognized for consistent reliability and ability to adapt to changing needs of team. Skillful in customer service and maintaining safety standards.
Overview
8
8
years of professional experience
Work History
Floor Attendant Flagship American Airline
Compass Group Inc.
Chicago, IL
01.2021 - Current
- Maintained cleanliness and organization of dining and service areas.
- Assisted in food preparation, ensuring adherence to safety standards.
- Provided exceptional customer service, addressing guest inquiries effectively.
- Operated equipment for serving food and beverages efficiently.
- Monitored inventory levels, notifying management of supplies needed.
Cashier Food Prep
MACDONAL,S
Chicago, IL
03.2018 - Current
- Addressed guest complaints and resolved issues to promote satisfaction.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Floor Attendant United Club
FLIK Hospitality
Chicago, IL
02.2019 - 04.2021
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Assisted in food service operations, ensuring timely delivery of meals to customers.
- Collaborated with team members to uphold high standards of hospitality and service.
- Monitored inventory levels and assisted in stock replenishment as needed.
PERFORMANCE OR RUTINE MAINTENANCE AND WAITRESS
Hospitality BUTLERS
Chicago, IL
05.2018 - 01.2019
Education
High School Diploma -
MODESTO CARBO NOBOA
GUAYAQUIL - ECUADOR01.2022
Skills
- Customer service
- Work ethic and integrity
- Cash register operation
- Complex Problem-solving
- Merchandise restocking
- Identification checks
- Spirit, wine, and beer expertise
- Complaint resolution
- Professionalism
- Active listening
- Cash register operations
- Task prioritization
Timeline
Floor Attendant Flagship American Airline
Compass Group Inc.
01.2021 - Current
Floor Attendant United Club
FLIK Hospitality
02.2019 - 04.2021
PERFORMANCE OR RUTINE MAINTENANCE AND WAITRESS
Hospitality BUTLERS
05.2018 - 01.2019
Cashier Food Prep
MACDONAL,S
03.2018 - Current
High School Diploma -
MODESTO CARBO NOBOA