Vilma Rodas Louis
STAMFORD,CT
Summary
I am looking to combine my skills and expertise within a position that welcomes motivation, while growing with a company and as an individual, in a supportive environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist/Scheduler Breast Surgery
Stamford Health
Stamford, CT
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Directed incoming calls efficiently to appropriate offices using multi-line system.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted patients with scheduling breast imaging through Radiology System (SCI).
- Works closely with Chief of Breast Surgery.
- Oversaw daily management of surgeons' schedules and patient chart preparation.
- Facilitates effective communication between Radiology and Breast Surgery Departments.
- Assists with obtaining all pre-surgery documents.
Receptionist/Scheduler at GI Specialty
Stamford Health
Stamford, CT
07.2023 - 07.2024
- Assisted with incoming and outgoing referrals.
- Assisted patients with a friendly and informed approach.
- Kept reception area clean and neat to give patients positive first impression.
- Streamlined clerical processes to support overall office efficiency.
- Handled sensitive information of patients and organization with discretion while maintaining strict confidentiality standards.
- Scheduled surgeries for patients and provided patients with preoperative instructions, answered outstanding questions and concerns.
- Conducted insurance verifications of CPT/ICD codes for prior authorization.
- Send appropriate paperwork to surgical centers.
- Displayed proficiency in coordinating procedure schedules and sending orders to surgical centers.
- Assisted with communication between call center and physicians.
Hiring Coordinator/Receptionist
Affineco LLC
Stamford, CT
08.2019 - 07.2023
- Reduced time-to-fill rates for open positions by proactively sourcing and engaging with qualified candidates.
- Staff recruiting.
- Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
- Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
- Maintained accurate records of all recruitment activities in compliance with federal regulations and company policies.
General Manager
KFC
Stamford, CT
07.2018 - 07.2020
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed cash drops and deposits for the store.
Store Manager
Rainbow Clothing Store
Norwalk, CT
03.2005 - 06.2018
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Education
CNA -
Norwalk Community College
Norwalk CT2005
Skills
- Excellent customer service skills
- Administrative Support
- Goal-oriented
- Detail-oriented
- Strategic thinker
- EPIC, ECW, SCI, MEDITECH System Knowledge
- Leadership
- Problem resolutions
- Fluent in Spanish and English
- Verbal and Written Communication
- Referral Coordination
- Computer Skills
Certification
OSHA
10-hour Construction Safety and Health
Timeline
Receptionist/Scheduler Breast Surgery
Stamford Health
08.2024 - Current
Receptionist/Scheduler at GI Specialty
Stamford Health
07.2023 - 07.2024
Hiring Coordinator/Receptionist
Affineco LLC
08.2019 - 07.2023
General Manager
KFC
07.2018 - 07.2020
Store Manager
Rainbow Clothing Store
03.2005 - 06.2018
CNA -
Norwalk Community College