Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vilma Zeron

Miami,FL

Summary

Dynamic Customer Service Manager with a proven track record at Party City, excelling in problem-solving and customer relations. Skilled in training teams to enhance service quality, achieving high customer satisfaction. Proficient in Microsoft Excel, I effectively manage operations while fostering a collaborative environment. Committed to delivering exceptional results and building loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Manager

Party City
Miami Fl
11.2024 - 03.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Server

Pubbely Sushi
Miami, FL
05.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Delivery Driver

Transcorp Inc
Miami, FL
12.2023 - 07.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Miami Jackson Senior High School
Miami, FL
06.2017

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Excellent time management skills
  • Cash handling

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Manager

Party City
11.2024 - 03.2025

Server

Pubbely Sushi
05.2024 - 07.2024

Delivery Driver

Transcorp Inc
12.2023 - 07.2024

Miami Jackson Senior High School