Vilna Petit-frere
Miami
Summary
Dynamic professional with extensive experience in healthcare customer service and recruitment at Chen Medical. Proven track record in enhancing customer satisfaction through effective communication and problem resolution. Skilled in provider enrollment and compliance verification, demonstrating strong organizational abilities and teamwork to achieve project goals efficiently.
Overview
6
6
years of professional experience
Work History
health care customer service recruitment
Chen Medical
Orlando
01.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Provider Enrollment Specialist
software technology inc
Miami
08.2019 - 12.2020
- Processed provider enrollment applications for healthcare practitioners and facilities.
- Verified documentation to ensure compliance with regulatory standards.
- Assisted providers in completing enrollment forms and required paperwork.
- Coordinated communication between providers and internal departments for smooth onboarding.
- Maintained accurate records in enrollment management systems for tracking purposes.
- Reviewed applications for completeness and flagged discrepancies for resolution.
- Provided support to team members on provider enrollment policies and procedures.
Recruitment Associate
connect force
Westbrook
06.2019 - 01.2020
- Assisted in sourcing candidates using various recruitment platforms and databases.
- Conducted initial phone screenings to evaluate candidate qualifications and fit.
- Collaborated with hiring managers to understand job requirements and team needs.
- Coordinated interview schedules between candidates and hiring teams efficiently.
- Managed candidate communication throughout the recruitment process professionally.
- Maintained accurate records in the applicant tracking system for compliance purposes.
Education
High School Diploma -
Miami Norland Senior High
Miami05-2019
Skills
- Customer satisfaction
- Provider enrollment
- Compliance verification
- Recruitment coordination
- Data management
- Healthcare regulations
- Communication skills
- Team collaboration
- Time management
- Remote office availability
- Organization and time management
- Multitasking
- Critical thinking
- Excellent communication
Languages
English
Professional
creole
Professional
Timeline
health care customer service recruitment
Chen Medical
01.2021 - Current
Provider Enrollment Specialist
software technology inc
08.2019 - 12.2020
Recruitment Associate
connect force
06.2019 - 01.2020
High School Diploma -
Miami Norland Senior High
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