Vin Figueroa
Houston
Summary
Network operations professional well-versed in maintaining seamless communication systems and ensuring network reliability. Proven ability to manage and resolve network incidents efficiently. Dependable team player with focus on collaboration and adaptability, skilled in network monitoring and incident response.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NOC Technician
Ezee Fiber
Houston, TX
08.2025 - Current
- Monitored network performance to ensure optimal functionality and uptime.
- Diagnosed and resolved technical issues in real-time to minimize service interruptions.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Utilized network management tools for troubleshooting and reporting on system health.
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Supported end-users by providing remote technical assistance when needed.
Computer Test Technician
SecureITAD
Houston, TX
10.2024 - 08.2025
- Conduct thorough testing on a wide range of technology, including cellular devices to network switches.
- Perform both hardware (e.g., LCD, board-level) and software diagnostics to ensure device functionality and identify defects.
- Ensure strict compliance with data destruction protocols, adhering to industry standards to protect sensitive information and provide customers with peace of mind.
- Average testing throughput of 50–60 devices daily, maintaining high attention to detail and accuracy.
- Import test and specification data with a 99% accuracy rate, ensuring proper documentation and traceability of all processed devices.
- Making sure daily safety procedures and operational protocols within the testing environment.
- Execute secure data wiping procedures on networking equipment, including switches and routers, in compliance with organizational and regulatory standards.
IT Support Specialist
Vincent Computer Repair
Houston, Texas
06.2021 - 08.2024
- Completed an average of 15 repairs daily, covering a diverse range of devices, including desktops, TVs, iPhones, and game systems.
- Performed comprehensive system teardown and diagnostics, working on high-end desktops, laptops (including MacBooks), and other consumer electronics.
- Installed and configured operating systems, including Windows 7-11 and macOS, ensuring compatibility and optimal performance for all devices.
- Built 10 custom mid-to-high-end desktop computers, tailored to user specifications and system requirements.
- Troubleshot and resolved a variety of hardware and software-related issues, ensuring efficient and timely repairs for customers.
Warehouse Supervisor
Favorite Brands LLC.
Houston, TX
10.2021 - 05.2024
- Directed distribution operations and ensured workplace safety protocols, fostering a secure and productive environment.
- Increased order fulfillment accuracy by 20% through implementation of new inventory management system, resulting in decreased shipping errors and improved customer satisfaction.
- Provided mentorship and leadership to team members, driving improvements in performance and productivity.
- Conducted performance evaluations and delivered constructive feedback to enhance team effectiveness and address areas for growth.
- Led team to achieve a record high inventory accuracy rate of 95%, reducing stock discrepancies and improving overall warehouse efficiency.
- Led a team of 8 warehouse employees to consistently meet and exceed productivity targets, resulting in a 30% increase in overall warehouse efficiency.
Crew Member
Marcos Pizza Franchising
Broomfield, Houston, TX
03.2021 - 09.2021
- Executed company recipes and production standards with precision to deliver high-quality products and satisfy customer expectations.
- Maintained cleanliness and organization in the dining area, ensuring a pleasant and hygienic environment for customers.
- Maintained 90% accuracy in order taking, reducing errors in customer orders and enhancing overall customer experience.
- Successfully managed a high-volume of 100-150 orders per shift with 98% accuracy, ensuring timely delivery and customer satisfaction.
- Contributed to a 45% increase in sales, highest % in comparison to other Marco's Pizza locations in the Houston area.
- Demonstrated excellent customer service skills by taking orders, addressing inquiries, and resolving customer concerns promptly and professionally.
Education
Information Technology - Tech Fundamentals Program
NPower
Houston, Texas06-2024
High School Diploma -
Heights High School
Houston, TX06-2021
Skills
- Critical Thinking
- Clear Communication
- Team Building and Leadership
- Workflow Coordination
- Windows
- Workforce Management
- Computer Skills
- Network troubleshooting
- System monitoring
- Ticketing systems
- Operating systems
- Switches and routers
Certification
- CompTIA A+ NPower Tech Program, June 2024
- CompTIA ITF+ NPower Tech Program, April 2024
- Google IT Support Certification Coursera, March 2024
Timeline
NOC Technician
Ezee Fiber
08.2025 - Current
Computer Test Technician
SecureITAD
10.2024 - 08.2025
Warehouse Supervisor
Favorite Brands LLC.
10.2021 - 05.2024
IT Support Specialist
Vincent Computer Repair
06.2021 - 08.2024
Crew Member
Marcos Pizza Franchising
03.2021 - 09.2021
High School Diploma -
Heights High School
Information Technology - Tech Fundamentals Program
NPower