VInayteja Mede
Aldie
Summary
Versatile management customer-focused and goal-driven management professional with strong experience in Digital Marketing, customer service, operations, and team leadership. Proven success in high-volume environments such as retail, food service, and logistics. Skilled in team supervision, training, conflict resolution, and process improvement. Adept at delivering exceptional guest experiences and managing staff to achieve organizational goals. Currently enhancing digital marketing skills while actively seeking leadership roles in customer-oriented industries.
Overview
10
10
years of professional experience
Work History
Digital Marketing & Livestream Production Specialist
New Jerusalem Bible Church
12.2022 - Current
- Planned and executed livestream productions for weekly services using OBS Studio and YouTube Live, maintaining high production quality and technical stability.
- Designed and published engaging visual content using Canva and Adobe Spark Post to support church announcements, events, and community engagement.
- Managed the church’s digital presence across social platforms, increasing audience interaction and online engagement through consistent branding and curated content.
- Conducted live audio mixing for services, integrating vocal and instrumental tracks to deliver professional-quality sound for both in-person and streamed experiences.
Fulfillment Expert
Target corporation
06.2024 - 01.2025
- Managed and restocked inventory across 50+ product categories, ensuring 98% product availability in fulfillment areas.
- Partnered with a team of 20+ associates to consistently exceed weekly fulfillment targets by 15%.
- Adhered to safety protocols and operational guidelines, reducing fulfillment errors by 30%.
Customer service associate
Compass Group USA
10.2022 - 12.2023
- Provided product knowledge and customer service to over 200 customers per day, enhancing customer satisfaction scores.
- Managed service escalations, resolving 90% of inquiries in the first interaction.
Senior ERC Associate
Amazon Development center India Pvt Ltd
02.2022 - 04.2022
- Received and logged 85 queries through phone and email in Panorama and TT tool per week.
- Provided HR advisory support to over 300 employees in the North American region, improving query resolution efficiency by 20%.
Transportation Analyst Lead
Amazon Development Center India Pvt Ltd
07.2020 - 10.2021
- Escalated problems or variance in information to relevant owners, teams and managers and delivered update on an average of 1000 videos per day.
- Analyzed and detected exceptions of monitored videos with an 80% of average.
- Awarded best employee for 3 months and gained a quick appraisal of 7.5% of 12% within 6 month.
Project Lead
Winwill Technical Services
01.2019 - 04.2019
- Led a 5-member team in designing an eco-friendly car body using CATIA V5 software.
- Conducted impact analysis, reducing material waste by 15% in prototype development.
Intern
BHEL(Bharat Heavy Electronics Limited)
06.2018 - 08.2018
- Conducted a case study on rework processes in the Compressor Assembly Department, analyzing 50+ rework instances.
Intern
NS Engineering Co. Pvt., Ltd
05.2015 - 11.2015
- Collaborated with a 20-member team to design and configure mechanical and electrical components for testing a turbine engine model.
Education
Certified Diploma - Leadership and Management Styles
Masters - Digital Marketing
Avila University
12.2026
Masters - Supply Chain Management
University of Pittsburgh
12.2023
Bachelors - Mechanical Engineering
Malla Reddy Engineering College
05.2019
Skills
- Supply Chain & Logistics: Exception handling, logistics planning, fulfillment center operations
- SAP Knowledge: Basic knowledge of SAP EWM
- Technical Expertise: Microsoft Office Suite, basics of Power BI, Sales and Marketing, Video editing, Audio mixing and recording, Canva, Adobe, AutoCAD, CATIA V5, Google Sketch up
- Process Improvement: Lean Six Sigma, problem-solving, and optimization, Social Media Strategy & Branding
- Soft Skills: Customer engagement, communication, teamwork, leadership
- Languages: English (Professional), Telugu (Native), Hindi(Professional)
- Customer service experience & Guest Relations
- Staff Supervision & Team Building
- Active listener & communicator
- Experience in using HR tools like Panorama Trouble ticketing, payroll
Timeline
Fulfillment Expert
Target corporation
06.2024 - 01.2025
Digital Marketing & Livestream Production Specialist
New Jerusalem Bible Church
12.2022 - Current
Customer service associate
Compass Group USA
10.2022 - 12.2023
Senior ERC Associate
Amazon Development center India Pvt Ltd
02.2022 - 04.2022
Transportation Analyst Lead
Amazon Development Center India Pvt Ltd
07.2020 - 10.2021
Project Lead
Winwill Technical Services
01.2019 - 04.2019
Intern
BHEL(Bharat Heavy Electronics Limited)
06.2018 - 08.2018
Intern
NS Engineering Co. Pvt., Ltd
05.2015 - 11.2015
Masters - Supply Chain Management
University of Pittsburgh
Bachelors - Mechanical Engineering
Malla Reddy Engineering College
Certified Diploma - Leadership and Management Styles
Masters - Digital Marketing
Avila University
Hobbies and Interests
Cricketer, Song writer, lyricist, Musician, SOOCH volunteer
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