Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
GeniusLead CreativeCreativeWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Los Angeles, CA, US
Open to relocation: No
Open To Work
Vince Ciamarra
Los Angeles,CA
Work Preference
Summary
Dynamic professional with extensive experience in customer relationship management and technical troubleshooting. Demonstrated ability to collaborate with teams to resolve complex issues and drive innovative solutions that improve customer satisfaction.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Genius
Apple
Los Angeles, California
09.2014 - Current
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to identify and resolve product-related issues effectively.
Lead Creative
Apple
Los Angeles, California
08.2012 - 09.2014
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Creative
Apple
Los Angeles, California
09.2008 - 08.2012
- Conducted hands-on workshops to enhance user understanding of software functions.
- Assessed training effectiveness through feedback and participant engagement levels.
- Selected and assigned instructors to conduct training.
- Developed creative solutions for difficult requests from customers.
Education
Bachelor of Arts - Media Study
SUNY At Buffalo
Buffalo, NY02-2000
Skills
- Creative problem solving
- Technical troubleshooting
- Customer relationship management
- Leadership development
- Collaboration
Certification
Apple Certified Genius
Timeline
Genius
Apple
09.2014 - Current
Lead Creative
Apple
08.2012 - 09.2014
Creative
Apple
09.2008 - 08.2012
Bachelor of Arts - Media Study
SUNY At Buffalo