Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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SPENCER ARDEN

Friendswood,TX

Summary

Highly motivated and results oriented professional. Offering exceptional leadership skill and a passion for delivering an outstanding customer experience. Committed to providing and receiving feedback for growth, fostering a positive team environment, and exceeding organizational goals.

Overview

3
3
years of professional experience

Work History

Genius

Apple Willowbrook
Houston, TX
12.2023 - Current
  • Providing hands on technical support to multiple customers promptly.
  • Empowering customers by presenting all of apples options during appointments to facilitate informed decision making.
  • Collaborating with team members and lead geniuses on ways to offer customers options, ensuring quality business introductions and driving results.

Technical Expert

Apple Baybrook
Friendswood, TX
04.2022 - 12.2023
  • Used tools,resources, and networking during genius bar appointments to solve hardware and software problems
  • Developed numerous technical specialists on how to utilize apple tools and resources such as connect and personalize, providing multiple options and probing for business intros for a quick but meaningful customer experience.
  • In charge of same unit repair metrics where I organize and share my teams iPhone repair results. Highlighting missed opportunities, repetitive Issues and recognizing team wins for internal growth.

Technical Specialist

Apple Baybrook
Friendswood, TX
01.2022 - 03.2022
  • Greeting Customers, Problem Solving & Solution Orientating to benefit customers, Troubleshooting & Customer Focus, Multitasking between appointments for a positive customer experience, Detailed note taking & customer confidentially, Investigating technical issues using knowledge base and personal experience to complete timely resolutions.

Apple Specialist

Apple Baybrook
Friendswood, TX
09.2021 - 01.2022
  • Greeting Customers & Customer Interactions, Solution Oriented & Problem Solving, Staying current to newly released products & updates, Maintained store cleanliness and sanitation through polishing and organizing products, Answered questions & informed customers of current sales and promotions, Informed customers about product lines & services offered by company, Recommended, selected and helped locate merchandise based on customer needs and desires.

Special Mission Aircraft Maintenance

United States Air Force, USAF
San Antonio, TX
10.2020 - 11.2020
  • Element lead in basic training
  • Lead my flight in P.T numerous days
  • Solved problems by approaching issues with a calm and analytical mindset.
  • Mentored team members to succeed and advance within flight.
  • Worked successfully with diverse group of trainees to accomplish goals and address issues related to our requirements.

Education

High School Diploma -

Ball High School
05.2018

Skills

  • Problem-Solving
  • Communication
  • Adaptability
  • Disciplined and Time Management
  • Teamwork and Collaboration
  • Customer Service
  • Providing constructive and positive feedback
  • Supporting multiple customer for timely assistance

Accomplishments

  • 2022 Best overall performance in Genius Bar
  • Lead my store in business intros averaging 68 a quarter (2023)
  • Currently I'm leading my store in business introductions with 71 (2024)
  • Led my store in the weekly trade-in challenge multiple times, earning titles like 'Top Performer', 'Apple Care Star', and 'Business Intro Leader'.

Affiliations

  • Feed the children (2017-2019)
  • Galveston Church Association Christmas Organizer (December 2017-Current)
  • First Methodist Church Drive (December 2022)
  • CCISD FFA Volunteer Apple Baybrook Benevity Program (2023, 2024)

Timeline

Genius

Apple Willowbrook
12.2023 - Current

Technical Expert

Apple Baybrook
04.2022 - 12.2023

Technical Specialist

Apple Baybrook
01.2022 - 03.2022

Apple Specialist

Apple Baybrook
09.2021 - 01.2022

Special Mission Aircraft Maintenance

United States Air Force, USAF
10.2020 - 11.2020

High School Diploma -

Ball High School

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