Vince Henderson
Midland,TX
Summary
Dynamic professional with a proven track record at Southwest International Trucks, excelling in customer service and vehicle assessment. Leveraged excellent communication and multitasking skills to surpass customer satisfaction targets and foster lasting relationships. As a self-employed Personal Trainer, significantly improved client fitness levels, demonstrating a strong work ethic and commitment to client success.
Overview
16
16
years of professional experience
Work History
Service Advisor
Southwest International Trucks
Dallas, TX
10.2018 - 07.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Personal Trainer / Owner
Self-employed
Flower Mound, TX
11.2015 - 10.2018
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Increased client retention through consistent communication, motivation, and support.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
Service Advisor
Southwest International Trucks
Fort Worth, TX
10.2012 - 11.2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Personal Trainer
Self Employed Services
Flower Mound, TX
10.2005 - 09.2012
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Education
Bachelor Of Business Administration - Management
Texas Tech University
Lubbock, TX12.1995
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
- Strong Work Ethic
Timeline
Service Advisor
Southwest International Trucks
10.2018 - 07.2021
Personal Trainer / Owner
Self-employed
11.2015 - 10.2018
Service Advisor
Southwest International Trucks
10.2012 - 11.2015
Personal Trainer
Self Employed Services
10.2005 - 09.2012
Bachelor Of Business Administration - Management
Texas Tech University