Vince Verhasselt
SMS Systems Maintenance Services Inc. / Curvature
Franklin,WI
1
Certification
21
years of professional experience
Dedicated Information Technology professional with a strong track record of delivering innovative technical solutions and optimizing on-site operations. Expertise in managing servers, network computers, and database repairs, complemented by a commitment to exceptional customer service. Possesses robust analytical and problem-solving skills, with proven abilities in equipment maintenance, troubleshooting, and system installations. Collaborative team player recognized for reliability, technical proficiency, and effective communication, consistently focused on achieving results in dynamic project environments.
Work History
Field Esngineer
12 Years 4 Months- Managed installation and maintenance of advanced telecommunications systems.
- Conducted on-site troubleshooting to resolve technical issues efficiently.
- Trained junior engineers on best practices and safety protocols in the field.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
Hardware Field Engineer
2 Years- Troubleshot, repaired, and maintained client servers, enhancing system reliability and delivering exceptional customer support.
- Managed inventory of computer components in local branch office, ensuring availability for timely repairs and maintenance.
- Conducted onsite audits and annual reviews of client's computer hardware, ensuring optimal server performance and identifying potential issues.
Technical Support Specialist
7 Years- Diagnosed and repaired Access Control System hardware and software, enhancing reliability for Honeywell Access System's dealers.
- Upgraded and repaired dealer databases using Access Dbase, SQL 7.0, and SQL 2000, improving data integrity and system performance.
- Maintained Honeywell's client call log to ensure that superior troubleshooting protocol was followed for system repair.
- Maintained Honeywell's client call log to support troubleshooting efforts.
- Maintained short hold times
Education
Associate of Applied Science - Electronics Engineering Technology
- Emphasis: Electronics, Engineering, and Computers
- Graduated: August 1999 with Honors
- GPA: 3.8 GPA
Skills
Dell Certified
Troubleshooting expertise
Vendor Certifications
Field data collection
Relationship building
Field production
Network troubleshooting
Technical certifications
Telecommunications Systems
Certification
- SQL Server Administration 7.0
- Intel
- Sun Microsystems
- HP9000
- Dell Certified
- HPE Certified
- HPE Non Stop Certified
Timeline
Field Esngineer
SMS Systems Maintenance Services Inc. / Curvature
02.2009 - 06.2021Read More
Hardware Field Engineer
Service Express Inc.
01.2007 - 01.2009Read More
Technical Support Specialist
Honeywell Access Systems
01.2000 - 01.2007Read More
ITT Technical Institute
Associate of Applied Science from Electronics Engineering Technology
Read More