Vincent A. Rodriguez
Jacksonville,NC
Summary
CompTIA A+ certified IT Support Specialist and Marine Corps veteran with 15 years managing complex technical systems under pressure. Hands-on experience in Windows Server, Active Directory, virtualization, and network troubleshooting. Completing an accelerated certification track - Network+, Security+, and CySA+ by August 2026. Seeking a Help Desk Technician or IT Support Specialist role where a methodical, mission-focused troubleshooting approach drives results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Logistics Supervisor
United States Marine Corps
01.2008 - 01.2023
- Managed digital asset tracking and technical documentation for 100+ equipment items; audit compliance above 90% every cycle.
- Coordinated teams of 10+ to diagnose and resolve system failures under time-critical conditions; trained personnel on system procedures and compliance.
- Maintained administrative records across multiple enterprise tracking systems with zero data loss.
Owner / Operations Manager
CKM Trucking & Logistics
01.2023 - Current
- Provided first-line technical support for GPS, ELD systems, and mobile dispatch apps - troubleshooting hardware, software, and connectivity issues.
- Administered dispatching and compliance platforms; maintained 95%+ documentation accuracy and reduced workflow inefficiencies by ~20%.
- Managed vendor relationships for software subscriptions and hardware procurement including issue escalation and resolution tracking.
Education
Associate of General Studies -
MyComputerCareer
08.2026
Skills
- Windows 10/11
- Windows Server 2019
- CMD
- PowerShell
- Event Viewer
- Task Manager
- TCP/IP
- DNS
- DHCP
- VLANs
- Routing & Switching
- LAN/WAN
- OSI Model
- Network Troubleshooting
- Active Directory
- Group Policy
- User Account Management
- VirtualBox
- System Imaging
- Help Desk Troubleshooting
- Remote Support
- Ticketing Workflows
- Technical Documentation
- Cybersecurity Fundamentals
- Access Control
- Authentication
- Compliance Documentation
Certification
- CompTIA A+ Certified, Active
- CompTIA Network+, 06/26
- CompTIA Security+, 07/26
- CompTIA CySA+, 08/26
Projects
- Virtual Machine (VM) Lab - Oracle VirtualBox, Deployed 4 VMs (Windows 10 Enterprise & Server 2019) across 2 virtual networks; configured static IPs, DNS, DHCP, and network adapters., Resolved 6+ connectivity issues using ipconfig, ping, tracert, and nslookup; configured snapshots simulating enterprise imaging and rollback.
- Active Directory Administration Lab, Built AD domain with 20+ user accounts, group policies, and role-based permissions; resolved DNS, LDAP, and domain join failures via CLI and Event Viewer., Simulated core help desk workflows: user onboarding/offboarding, password resets, and account lockout resolution.
Timeline
Owner / Operations Manager
CKM Trucking & Logistics
01.2023 - Current
Senior Logistics Supervisor
United States Marine Corps
01.2008 - 01.2023
Associate of General Studies -
MyComputerCareer