Vincent Chang

• Manage a community with 230 apartment units.
• Provide excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Collaborate with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Collaborated with upper management to establish goals and objectives aligned with the company's mission and vision statements.

Real Estate investment - purchased single family houses, flipping or renting out.

• Researched and developed the Negative Ion Pad and outsourced the manufacturing in Taiwan.
• Promoted the product through trade show, internet marketing and cold calling.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.

• Drove revenue growth to a million dollars annually by expanding product offerings and identifying new market opportunities.
• Led the engineering team to develop bar code products and outsourced the manufacturing in Taiwan.
• Hired and managed 10+ employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.