Summary
Overview
Work History
Education
Skills
Timeline
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Vincent Coopmans

Jacksonville,FL

Summary

Diligent Porter helps with car care, car movement, lot organization, Car Detailing and Valet services. Offers customer service and customer needs assessment in fast-paced environment while meeting quality standards for services and customer satisfaction. Displays persistence, caring and possesses strong interpersonal and communication skills in person and over phone.

Overview

4
4
years of professional experience

Work History

Car Porter

Lexus of Jacksonville
07.2024 - Current
  • Managed 60-100 vehicles checking in for appointments per day.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Washed cars and trucks daily for auto dealership.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
  • Refilled gas tanks and documented fluid levels.
  • Wiped down and polished interior and exterior surfaces.
  • Inspected vehicles and equipment for visible damage.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.

Associate

Panera Bread
03.2022 - 06.2024
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs

Cook

The Loop Pizza Grill
01.2021 - 03.2022
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Collaborated with the management team to develop new menu items based on customer feedback and preferences.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Utah
10-2029

High School Diploma -

Allen D Nease Senior High School
Ponte Vedra, FL
05.2023

Skills

    Customer Service & Interaction

    Vehicle Handling & Transport

    Interior & Exterior Detailing

    Decision-Making & Problem-Solving

    Time Management & Multitasking

    Attention to Detail

    Team Collaboration

    Physical Stamina & Reliability

Timeline

Car Porter

Lexus of Jacksonville
07.2024 - Current

Associate

Panera Bread
03.2022 - 06.2024

Cook

The Loop Pizza Grill
01.2021 - 03.2022

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

High School Diploma -

Allen D Nease Senior High School

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Vincent Coopmans