Vincent Danduone
East Brunswick
Summary
Dynamic and results-driven professional with extensive experience at the United States Post Office, excelling in customer service and regulatory compliance. Proven ability in route optimization and record keeping, ensuring timely deliveries and high customer satisfaction. Adept at multitasking and maintaining safety procedures in fast-paced environments.
Overview
15
15
years of professional experience
Work History
City Letter Carrier
United States Post Office
East Brunswick
10.2019 - Current
- Followed through on instructions given by post office management.
- Processed customer complaints regarding postal service issues promptly and accurately.
- Ensured that all safety guidelines were followed during deliveries.
- Maintained records of items delivered or collected for delivery.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Reported any suspicious activities to supervisors immediately.
- Responded quickly to emergency calls from the public concerning postal service matters.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Delivered mail and packages to residences and businesses on a daily basis.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Routed all classes of mail in sequence of delivery along established route.
Manager/delivery Driver
Stewarts Root Beer
East Brunswick
05.2015 - 10.2019
- Followed up with customers after deliveries were completed to ensure satisfaction.
- Provided customer service to recipients upon delivery of goods.
- Communicated effectively with dispatch personnel regarding any changes or delays in the route schedule.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer complaints in a professional manner.
- Assigned delivery routes and ensured timely arrival of goods.
- Adhered to regular schedules while ensuring timely deliveries were made.
- Ensured compliance with safety regulations, traffic laws, and company policies.
- Managed inventory of all products being delivered.
- Performed basic repairs on vehicles when needed such as changing tires, replacing lights and bulbs.
- Operated GPS navigation systems to determine most efficient routes.
Manager/Wait Staff Member
Perkins Restaurant & Bakery
East Brunswick
09.2010 - 05.2015
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High School Diploma -
South River High School
South River, NJ06-2006
Skills
- Mail sorting
- Route optimization
- Customer service
- Regulatory compliance
- Safety procedures
- Record keeping
- Multitasking
- Address verification
Timeline
City Letter Carrier
United States Post Office
10.2019 - Current
Manager/delivery Driver
Stewarts Root Beer
05.2015 - 10.2019
Manager/Wait Staff Member
Perkins Restaurant & Bakery
09.2010 - 05.2015
High School Diploma -
South River High School