Vincent Danh
Madison,WI
Summary
Proven team player and adept at conflict resolution, I enhanced customer loyalty and workplace efficiency at Glass Nickel Pizza Co. by mastering multitasking and maintaining high cleanliness standards. Skilled in adapting to fast-paced environments, my proactive approach and reliable work ethic stand out, ensuring top-notch service and operational excellence.
Overview
6
6
years of professional experience
Work History
Restaurant Team Member
Glass Nickel Pizza Co.
09.2019 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Service Co-worker
KwikTrip
07.2018 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Education
High School Diploma -
James Madison Memorial High School
Madison, WI06-2020
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Cleanliness standards
- Cross-training
- Multitasking Abilities
- Conflict Resolution
- Adaptability
- Proper Food Safety Practices
- Dependable and reliable
- Friendly and Professional
Timeline
Restaurant Team Member
Glass Nickel Pizza Co.
09.2019 - Current
Guest Service Co-worker
KwikTrip
07.2018 - 12.2019
High School Diploma -
James Madison Memorial High School
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