Vincent Di Stefano
Wallkill,NY
Summary
Dynamic Automotive Service Manager with over 15 years of experience in vehicle diagnostics and service department management. Skilled in optimizing workflows and enhancing customer relationships, driving operational efficiency and satisfaction through effective communication and team collaboration.
Overview
30
30
years of professional experience
Work History
Automotive Service Manager
Poughkeepsie Nissan
Wappingers Falls, New York
10.2010 - 06.2026
- Managed daily operations in automotive service department, optimizing both workflow and service quality.
- Scheduled appointments and assigned technicians to maximize operational efficiency.
- Monitored technician performance, offering constructive feedback for continuous improvement.
- Controlled inventory levels and procured necessary parts, minimizing repair delays.
- Facilitated communication among team members to efficiently resolve repair challenges.
- Mentored staff on customer service standards, enhancing client interactions.
- Addressed customer complaints with effective solutions, enhancing satisfaction.
- Ensured adherence to safety regulations and industry standards consistently.
Automotive Sales Consultant
Colandrea Pontiac Buick
Newburgh, New York
11.2009 - 09.2010
- Demonstrated vehicle features and benefits during test drives.
- Engaged customers to understand their automotive needs and preferences.
- Assisted customers with financing options and paperwork processes.
Assistant Body Shop Manager
Coggin Chevrolet
Kissimmee, Florida
01.2002 - 05.2009
- Ensured quality control of repairs and customer satisfaction.
- Coordinated workflow among technicians and service advisors.
- Assisted in managing daily operations of body shop services.
- Oversaw inventory management of parts and supplies.
- Maintained communication with customers regarding repair status.
Appliance Sales Specialist
Sears
Newburgh, New York
06.1996 - 01.2002
- Demonstrated appliance functionality and usage to potential buyers.
- Guided customers in appliance selection to align with specific needs and preferences.
- Educated customers on product features to improve their purchasing decisions.
- Addressed customer inquiries and resolved issues to ensure satisfaction with appliance purchases.
- Collaborated with team members to maintain a clean and organized showroom.
Education
High School Diploma -
Wallkill High School
Wallkill, NY06-1997
Skills
- Vehicle inspection and diagnostics
- Service quality assurance
- Inventory control
- Workflow optimization
- Safety compliance
- Technician training
- Customer relationship management
- Customer service enhancement
- Scheduling
- Team leadership
- Problem solving
- Effective communication
Timeline
Automotive Service Manager
Poughkeepsie Nissan
10.2010 - 06.2026
Automotive Sales Consultant
Colandrea Pontiac Buick
11.2009 - 09.2010
Assistant Body Shop Manager
Coggin Chevrolet
01.2002 - 05.2009
Appliance Sales Specialist
Sears
06.1996 - 01.2002
High School Diploma -
Wallkill High School