Vincent Dorsa
East Islip,USA
Summary
Professional with comprehensive experience in sales support and team collaboration, ensuring seamless operations and client satisfaction. Strong focus on driving results, leveraging skills in CRM software, data analysis, and customer service. Reliable team player, adaptable to changing needs, and consistently focused on achieving organizational goals.
Overview
19
19
years of professional experience
Work History
Sales Support Manager
ePromos Promotional Products LLC
10.2024 - Current
- Team Leadership & Oversight: Manage a team of domestic and offshore employees supporting Corporate programs to ensure adherence to order processing protocols.
- Performance Management: Conduct monthly one-on-one meetings to review KPIs, identify areas for improvement, and streamline order processes while addressing team concerns.
- Reporting & Analysis: Generate and analyze monthly reports to validate order accuracy and processing efficiency; develop open orders reports to identify and resolve aged orders over 30 days.
- Inventory & Backorder Management: Create and review weekly backorder reports to ensure timely inventory replenishment and proactive order fulfillment.
- Training & Onboarding: Assist in the onboarding and training of new employees, ensuring knowledge transfer and operational readiness.
- Cross-Functional Collaboration: Work closely with other departments to maintain seamless end-to-end operations across the business.
- Quality Assurance: Conduct monthly call recording reviews to ensure compliance with company protocols and customer service standards.
- IT Coordination: Manage an IT troubleshooting board to track and resolve shipping-related requests, ensuring they meet service level agreements (SLAs).
Sales Support Team Lead
ePromos Promotional Products LLC
10.2019 - 09.2024
- Performance Monitoring: Regularly observe and evaluate employee performance to ensure adherence to company standards and identify areas for coaching or improvement.
- Workforce Planning: Develop and manage work schedules to ensure adequate coverage and efficient workflow across shifts and teams.
- Team Support & Issue Resolution: Serve as a point of contact to assist team members in resolving operational challenges and internal concerns.
- Customer Complaint Resolution: Address and resolve customer complaints promptly and professionally, ensuring high levels of customer satisfaction and issue closure.
Account Coordinator
Motivators Powered by ePromos Promotional Products
06.2017 - 09.2019
- ERP Workflow Management: Oversee and manage order workflows within the ERP system to ensure accuracy, efficiency, and timely processing across all transactions.
- Sales Goal Maintenance: Monitor and maintain team sales goals by aligning daily operations with performance targets and addressing gaps proactively.
- Supplier Coordination: Review incoming orders and coordinate with suppliers to ensure timely order fulfillment and quick turnaround times, supporting service level expectations.
Customer Service Supervisor
Motivators
01.2012 - 06.2017
- Performance Observation & Evaluation: Continuously observe and assess employee performance to ensure productivity and adherence to company standards, offering feedback and support where needed.
- Workforce Scheduling: Develop and manage employee schedules to ensure optimal coverage, balanced workloads, and alignment with business demands.
- Problem Resolution: Act as a resource for employees, helping them resolve operational challenges or interpersonal issues to maintain a smooth workflow.
- Customer Complaint Management: Handle and resolve customer complaints effectively, ensuring customer satisfaction and timely resolution of issues.
Accounting Clerk
Motivators Inc.
06.2010 - 12.2011
- Invoice Processing: Accurately check and enter vendor invoices into the system for timely processing and payment, ensuring proper documentation and compliance.
- Subsidiary Management: Oversee the financial operations of a small leather goods subsidiary through QuickBooks, including managing all accounting functions such as accounts payable/receivable, payroll, and reconciliations.
- Financial Reporting: Collaborate directly with the company comptroller to prepare and fulfill monthly financial reports, ensuring accuracy and alignment with company goals.
Accounting Assistant
Island Advantage Realty, LLC
02.2009 - 04.2010
- Bank Invoicing: Manage the invoicing process to banks, ensuring accurate and timely submissions in compliance with company policies.
- Account Reconciliation: Perform regular account reconciliations to ensure the accuracy of financial records and identify discrepancies.
- Accounts Payable & Receivable: Oversee accounts payable and receivable functions, ensuring that all invoices are processed accurately and payments are collected on time.
Accounting Assistant
Steinbach and Secular CPA's and Consultants
01.2007 - 11.2008
- Tax Preparation & Organization: Assist in the preparation and organization of tax documentation, ensuring compliance with all relevant tax laws and regulations.
- Tax Return Filing & Collation: Manage the filing and collation of tax returns, ensuring all necessary forms and documents are accurately submitted in a timely manner.
- Payroll Processing: Process payroll for clients, including managing employer/employee tax impounds and ensuring timely and accurate payment distributions.
Education
BS - Accounting
SUNY Old Westbury
Old Westbury, NYSkills
- Quickbooks
- Quicken
- Peachtree Accounting Software
- Pensoft Payroll Plus
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- NetSuite
- Jira
- Confluence
- Technical troubleshooting
- Supplier relations
- Data analytics
- Cross-functional communication
Timeline
Sales Support Manager
ePromos Promotional Products LLC
10.2024 - Current
Sales Support Team Lead
ePromos Promotional Products LLC
10.2019 - 09.2024
Account Coordinator
Motivators Powered by ePromos Promotional Products
06.2017 - 09.2019
Customer Service Supervisor
Motivators
01.2012 - 06.2017
Accounting Clerk
Motivators Inc.
06.2010 - 12.2011
Accounting Assistant
Island Advantage Realty, LLC
02.2009 - 04.2010
Accounting Assistant
Steinbach and Secular CPA's and Consultants
01.2007 - 11.2008
BS - Accounting
SUNY Old Westbury
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