Vincent Michael Douglas
Lancaster,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing proven service-oriented behaviors learned from one of the top retailers who base their success on Great Guest Service. Understanding customer desires and providing customized solutions to build customer loyalty. A intermediate proficiency in Microsoft Office Suite; a capacity for multitasking independently and on a computer at a high level. Deliver reliable performance through exceptional organizational skills and a focus on time-management. A positive team player who understands the importance of enriching the customer experience with great phone skills, education, knowledge, and an unwavering commitment to customer satisfaction.
Overview
42
42
years of professional experience
Work History
Realtor
EXP Realty Of California/Keller Williams Realty
Lancaster, CA
07.2004 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
Sales Associate
Valley Auto Center
Lancaster, CA
12.2021 - 06.2022
- Provided positive first impressions to welcome existing, new and potential customers face-to-face and via telephone.
- Helped customers locate vehicles to fit their needs and process credit applications in person, online, and written.
- Answered customer questions regarding vehicle features, accessories and limited maintenance.
- Engaged with customers to effectively build customer loyalty, rapport and lasting relationships.
Delivery Associate
Redtail Logistics
Palmdale, CA
10.2021 - 12.2021
- Completed on-time deliveries by following prescribed routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck in an organized and properly secured manner to prevent damage to items for delivery.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely with no traffic violations.
Lot Manager/Driver
Valley Auto Center
Lancaster, CA
08.2020 - 03.2021
- Assisted sales and service vendors with moving automobiles to keep operations running smoothly.
- Parked vehicles in visually appealing ways to attract customer attention and drive sales.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Delivered training for staff development, change management and materials, process and technical controls.
Store Facility Technician
Target Stores
Palmdale, CA
06.2011 - 09.2016
- Fostered a great atmosphere of Guest experience by maintaining Target's Brand through engagement with Guest, Store Executives, Team Members, and Vendors.
- Carried out building updates such as painting surfaces, repair and replacing fixtures, and assembly and reorganizing Salesfloor Displays.
- Managed and performed scheduled maintenance on electrical, plumbing, backroom equipment, and HVAC systems.
- Evaluated and report systems and facility infrastructure to ascertain and improve operational efficiencies.
HVAC-R Mechanic
Joe's Refrigeration
Lancaster, CA
05.2010 - 06.2011
- Provided good customer service by timely arrival to service calls, a positive attitude, clean appearance, and a good working knowledge of customer equipment.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Connected heating or air conditioning equipment to water, fuel or refrigerant sources to form complete circuits.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring, as well as other equipment involved in a commercial setting.
Office Administrator
Dispatch Transportation Inc.
Commerce, CA
01.1995 - 06.2011
- Interacted with customers, vendors, and driver by phone, email or in-person to maintain a free flow of information and good will.
- By the use of Microsoft Works and other advanced proprietary software demonstrate administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, drug testing, and other administrative functions unique to the Trucking Industry as dictated by the DOT, CHP and other governmental agencies.
Education
Business Administration And Management
Antelope Valley College
Lancaster, CA06.2024
HVAC-R Specialist
Antelope Valley College
Lancaster, CA06.2011
Skills
- Building Customer Trust and Loyalty with great customer service
- Friendly and Relatable
- Good listening skills
- Self-motivated professional
- Organized
- Efficient and Detail-Oriented
- Problem-Solving Techniques
- Adaptable and Resilient
- Analytical and Logical Thinking
- Responsible
- Computer literate/Microsoft Office
Licenses and Memberships
- State of California Real Estate License
- Antelope Valley College Certificate of Achievement-Refrigeration Specialist
- California Association of Realtors
- National Association of Realtors
- Greater Antelope Valley Association of Realtors
- State of California Drivers License
- State of California Occupational License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Valley Auto Center
12.2021 - 06.2022
Delivery Associate
Redtail Logistics
10.2021 - 12.2021
Lot Manager/Driver
Valley Auto Center
08.2020 - 03.2021
Store Facility Technician
Target Stores
06.2011 - 09.2016
HVAC-R Mechanic
Joe's Refrigeration
05.2010 - 06.2011
Realtor
EXP Realty Of California/Keller Williams Realty
07.2004 - Current
Office Administrator
Dispatch Transportation Inc.
01.1995 - 06.2011
Business Administration And Management
Antelope Valley College
HVAC-R Specialist
Antelope Valley College
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