Vincent Ernest-Lambert
Bois-Colombes
Summary
Professional IT specialist with significant experience in systems analysis, troubleshooting, and technology solutions. Adept at fostering team collaboration and ensuring project success through adaptable approaches. Strong skills in network management, cybersecurity, and data analysis. Reliable and results-driven, ready to make impactful contributions to any organization.
Overview
17
17
years of professional experience
Work History
IT Asset Manager
FedEx Express FR
09.2013 - Current
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Generated reports to track performance and analyze trends.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Increased user satisfaction by providing comprehensive IT support and training.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Trained employees on new technologies, increasing competency levels across the organization.
System Administrator
CAMPARI INTL
09.2011 - 06.2013
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
IT Support Engineer
DUALIS SA
09.2007 - 09.2010
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Education
Master of Science - IT Engineering
ITIN
Cergy, France10-2010
Skills
- Customer support
- Network administration
- Data analysis & reporting (Power BI)
- IT asset management (ServiceNow)
- Support documentation
- IT troubleshooting
- Excellent communication
- System administration
- Incident management
- Project management
Languages
French
Native or Bilingual
English
Full Professional
Timeline
IT Asset Manager
FedEx Express FR
09.2013 - Current
System Administrator
CAMPARI INTL
09.2011 - 06.2013
IT Support Engineer
DUALIS SA
09.2007 - 09.2010
Master of Science - IT Engineering
ITIN
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