Vincent Fideli
Midlothian,VA
Summary
Hardworking professional dedicated to customer satisfaction and reliable in completing skilled work. Improves vehicle safety and performance by looking for and investigating unexpected problems. Thorough in completing repair and maintenance work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tire and Lube Technician
Express Oil Change & Tire Engineers
Chester, VA
07.2024 - Current
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Installed batteries, shock absorbers and exhaust systems.
- Inspected tire casings for defects holes and tears to determine needed repairs.
- Documented technical and system work performed for each vehicle on repair order.
- Tested batteries in order to determine their state of charge.
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
Personal Shopper
Walmart
Chester, VA
01.2024 - 07.2024
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Tracked inventory levels and restocked items as needed.
- Maintained a high level of customer service while ensuring customer satisfaction.
Palletizer Operator
Dominion Packaging
Sandston, VA
10.2023 - 12.2023
- Managed inventory of packaging materials and supplies.
- Recorded details about each order processed, including number of units shipped and destination address.
- Worked closely with other operators to coordinate efficient movement of product through the line.
- Met or exceeded target for on-time customer shipments.
Customer Service Advisor
Valvoline Instant Oil
Richmond, VA
01.2022 - 09.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maximized revenue by proactively building and managing key customer relationships.
- Researched account information when necessary to resolve customer issues quickly.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Warehouse Worker
Latched Mama
Midlothian, VA
08.2020 - 01.2022
- Investigated any reported problems regarding shipping errors or damages.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Collaborated closely with other departments on special projects as needed.
- Identified discrepancies between physical count and computer data.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Verified accuracy of incoming shipments against purchase orders.
Warehouse Packer
Amazon
Chester, VA
06.2020 - 08.2020
- Maintained a safe work environment by adhering to safety regulations at all times.
- Packaged items with appropriate materials to prevent damage during shipping.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
Grocery Team Member
Krogers Grocery Store
Chester, VA
03.2018 - 06.2020
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Maintained knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Sales Associate
Sneaker P
Midlothian, VA
09.2016 - 01.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Developed trusting relationships with customers by making personal connections.
- Recommended, selected and located merchandise based on customer desires.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled returns and exchanges according to company policies.
Education
High School Diploma -
Lloyd C Bird High School
Chesterfield, VA06-2017
Some College (No Degree) - Business Administration
Brightpoint Community College
ChesterSkills
- Vehicle diagnostics
- Lubrication services
- Oil change expertise
- Filter replacement
- Hand tools proficiency
- Maintenance scheduling
- Battery testing
- Fluid replacement
- Replacing parts
- Battery installation
- Loading and unloading
- Shipment unpacking
- Shipping and receiving
- Pick-list processing
- Able to lift and carry 100 lbs
- Order fulfillment
- Time management
- Heavy lifting
Affiliations
- Consistent gym regimen
- Maintenance and upkeep on personal and family vehicles
- Dedicated to devoting time to home life- and family values
Accomplishments
- Hood Technician of the Monday
Certification
- Pit Service Certification
References
References available upon request.
Timeline
Tire and Lube Technician
Express Oil Change & Tire Engineers
07.2024 - Current
Personal Shopper
Walmart
01.2024 - 07.2024
Palletizer Operator
Dominion Packaging
10.2023 - 12.2023
Customer Service Advisor
Valvoline Instant Oil
01.2022 - 09.2023
Warehouse Worker
Latched Mama
08.2020 - 01.2022
Warehouse Packer
Amazon
06.2020 - 08.2020
Grocery Team Member
Krogers Grocery Store
03.2018 - 06.2020
Sales Associate
Sneaker P
09.2016 - 01.2018
High School Diploma -
Lloyd C Bird High School
Some College (No Degree) - Business Administration
Brightpoint Community College
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