Vincent Hirsch
Champlin,MN
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly. Committed to providing superior service and clear client communication. Valuable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
Work History
Lead Service Technician
Bluefin Pool & Spa
03.2019 - 11.2023
- Diagnosed and repaired hardware and equipment issues.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring equipment to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers/ Homeowners.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed, configured and upgraded equipment to better serve customers and save on electrical costs.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Responded to customer inquiries and concerns quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards for other technicians and myself.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by Customers by troubleshooting and resolving equipment issues.
- Assisted training Homeowners on proper use of their equipment to deliver excellent customer service.
- Retained accurate records of purchases and sales for warranty issues.
Irrigation Specialist
Aquaturf
04.2020 - 09.2023
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Installed new systems.
- Filled pipe systems with water and air to determine location of leaks.
Snow Removal Tech
Proscape
12.2022 - 04.2023
- Completed prompt snow removal process during and after weather events.
- Upheld safety standards for working in wet, cold and windy conditions around parked vehicles and people.
- Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
- Operated Heavy machinery to move and remove snow.
- Operated Bobcat with foot and hand controls.
Flexible Fulfillment
Target
08.2017 - 02.2019
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Packaged and shipped Required merchandise.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Drove customer satisfaction by successfully completing all returns quickly.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
Education
Associate of Arts - Associate Degree
Anoka-Ramsey Community College
Minneapolis, MN05.2020
High School Diploma -
Anoka High School
Anoka, MN06.2019
Skills
- Product Testing
- Mechanical Troubleshooting
- Codes Compliance
- Data Analysis
- Customer Service
- Preventive Maintenance
- Project Oversight
- Equipment Troubleshooting
Languages
Spanish
Professional Working
Timeline
Snow Removal Tech
Proscape
12.2022 - 04.2023
Irrigation Specialist
Aquaturf
04.2020 - 09.2023
Lead Service Technician
Bluefin Pool & Spa
03.2019 - 11.2023
Flexible Fulfillment
Target
08.2017 - 02.2019
Associate of Arts - Associate Degree
Anoka-Ramsey Community College
High School Diploma -
Anoka High School
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