Vincent Huston
Shaker Heights,OH
Summary
Dynamic Housekeeping Manager with a proven track record at Hampton Inn Beachwood, excelling in training and mentoring staff while enhancing guest relations. Expert in supply inventory management and quality improvements, I successfully implemented cleaning schedules that boosted efficiency and guest satisfaction, ensuring a pristine environment and compliance with health and safety standards.
Overview
17
17
years of professional experience
Work History
Housekeeping Manager
Hampton Inn Beachwood
Orange Pl
04.2011 - Current
- Supervised housekeeping staff to ensure adherence to quality standards and operational procedures.
- Developed and implemented cleaning schedules to optimize efficiency and guest satisfaction.
- Conducted regular inspections of guest rooms and common areas, maintaining high cleanliness standards.
- Trained new team members on housekeeping protocols, safety procedures, and equipment usage.
Housekeeping Manager
Wyndham
Cleveland, OH
02.2009 - 03.2011
- Collaborated with front desk to address guest requests and resolve issues promptly.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Analyzed feedback from guests to identify areas for improvement in housekeeping services.
- Led initiatives for process improvements that enhanced overall team productivity and service quality.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Cleaner
Beachwood School
Beachwood, OH
09.2016 - 09.2018
- Maintained cleanliness and sanitation standards across all school facilities.
- Operated cleaning equipment, including floor scrubbers and vacuums, with safety protocols.
- Collaborated with staff to schedule routine cleaning tasks and special events preparation.
- Trained new team members on efficient cleaning techniques and safety practices.
- Developed and maintained inventory of cleaning supplies, ensuring adequate stock levels.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
High School Diploma -
Collinwood High School
Cleveland, OHSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Customer relationship management
- Customer service-focused
- Quality improvements
- Department coordination
- Health and safety compliance
- Budget administration
- Employee evaluations
- Supply inventory management
- Invoice processing
- Payroll administration
- Team building
Timeline
Cleaner
Beachwood School
09.2016 - 09.2018
Housekeeping Manager
Hampton Inn Beachwood
04.2011 - Current
Housekeeping Manager
Wyndham
02.2009 - 03.2011
High School Diploma -
Collinwood High School