Vincent Ippolito
Staten Island,NY
Summary
Results-focused software engineering professional with extensive experience in development and testing. Well-versed in promoting objective-oriented approaches to real-time software development. Analytical and detail-oriented.
Overview
8
8
years of professional experience
Work History
Computer Support Specialist L2
(Department Of Buildings NYC)
New York, NY
02.2020 - Current
- Responsible for responding to potential cybersecurity threats provided by NYC cyber.
- Responsible for developing plan of action for different category attacks from external sources provided by NYC Cyber.
- Removal of unwanted malicious files, removal of spam emails.
- Responsible for helping Department of building employees with software related issues both in an onsite and remote environment.
- Creation and Management of active roles accounts, Office 365 admin Accounts and MDM (Mobile Device Management) accounts.
- Worked in collaboration with our team to deploy and support a remote solution for users to access their workstations from home.
- Deployed and supported update to Office 365 and account multifactor authentication for over 1500 employees
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Resolved computer and system networking problems to maintain user productivity.
- Researched, and deployed and new schedule platform (Microsoft Bookings), that increased helpdesk productivity.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Help Desk Intern
Light House Guild
New York, NY
07.2016 - 08.2018
- Responsible for providing technical support to employees on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems,
and monitors. - Repaired and re-imaged the organization's entire backlogs and systems to ensure employees PCs are up to date
- Managed and maintained equipment inventory
- Patched software and installed new versions to eliminate security problems and protect data.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
Bachelor of Science - Computer Science and Network Security
CUNY College of Staten Island
05.2019
Skills
- Python
- PowerShell
- C
- PHP
- Object Oriented Programming
- REST
- API design knowledge
- MySQL database management
- Interpersonal Communication
- Organization and Time management
- Flexible & Adaptable
- Collaboration
- Multitasking abilities
- Troubleshooting
Accomplishments
- Express Medical – Managed a group to created a robust back-end system that tracks employee information including healthcare and payment information and a front end that only allows employees to see certain information.
- AI Strategy Games –Utilized Java to Implement an AI strategy game through command line giving the user an option to play CVP, PVP, or CVC.
- Hashing Tools - Created a GUI for hashing files and text in both Python and in C#.
- Game Plugins - Development of game plugins in C# for use in a custom Rust server.
- Image Processing – Managed a team of 3 on image processing using median filtering and OpenCV to remove noise from an image
- Research Interest – Penetration testing, data transmission encryption as well as application security, public and private key cryptography, public key exchange.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork-life balance401k matchTimeline
Computer Support Specialist L2
(Department Of Buildings NYC)
02.2020 - Current
Help Desk Intern
Light House Guild
07.2016 - 08.2018
Bachelor of Science - Computer Science and Network Security
CUNY College of Staten Island
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