Vincent Ismael
Las Vegas,NV
Summary
Customer service and operations professional with 7+ years of experience across hospitality, logistics, and field operations. Skilled in client relations, inventory management, utility locating, and team leadership. Recognized for providing high-quality service in fast-paced settings and for adapting quickly to new challenges. Seeking to contribute strong organizational, interpersonal, and problem-solving skills to a dynamic team.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Utility Locator
ELM Utility Services
Las Vegas, NV
03.2024 - 12.2025
- Accurately locate, mark, and document underground utility lines to prevent damage during construction and excavation projects.
- Interpret utility maps and work orders while using specialized equipment to ensure precise locating.
- Communicate with contractors, homeowners, and city officials to provide clear guidance on utility markings.
- Maintain strict adherence to safety standards and reporting protocols to minimize risk and ensure compliance.
- Cox Communications contract
Front Desk Agent
Resorts World Las Vegas
Las Vegas, NV
11.2022 - 03.2024
- Delivered high-quality guest service by managing check-in/check-out, resolving guest concerns, and ensuring a welcoming environment.
- Maintained accurate records, handled cash/credit transactions, and supported hotel operations in a luxury hospitality setting.
Warehouse Worker (Downstream Operator)
Graham Packaging Company
Las Vegas, NV
10.2021 - 02.2022
- Assembled pallets of bottles and performed inventory checks to maintain production efficiency.
- Conducted machine maintenance and ensured compliance with safety and quality standards.
Food Runner
Hakkasan Group
Las Vegas, NV
02.2016 - 10.2019
- Supported high-volume service in a luxury nightlife environment by coordinating between kitchen and floor staff.
- Ensured timely delivery of food and beverages while maintaining exceptional guest satisfaction.
Courier / Freight Handler
M&M; Delivery Service
Rowland Heights, CA
08.2014 - 02.2015
- Delivered freight to businesses and organized shipments using forklifts in warehouse operations.
Courier / Customer Service Representative
Golden Elite Pharmacy / Pepper St
Alhambra, CA
07.2014 - 01.2015
- Delivered medications across Southern California, ensuring timely and accurate service.
- Handled customer inquiries and built strong relationships with pharmacy clients.
Education
Diploma -
Del Sol High School
Las Vegas, NV01.2012
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DeVry University
Pomona, CAEPA - HVAC & R
Quality Technical Training Center
Las Vegas, NV06.2026
Skills
- Customer Service Excellence
- Utility Locating & Safety
- Front Desk & Hospitality Operations
- Inventory & Warehouse Management
- Team Supervision & Training
- Forklift Operation & Freight Handling
- Cash Handling & Point-of-Sale Systems
- Food & Beverage Service
- Bilingual: English & Tagalog
- Certified HVAC technician
- EPA regulations
Certification
- HVAC Technician EPA Certified
- Forklift Operation (experience-based)
- Nevada Driver’s License (valid through Dec 2029)
Languages
Tagalog
Native or Bilingual
Timeline
Utility Locator
ELM Utility Services
03.2024 - 12.2025
Front Desk Agent
Resorts World Las Vegas
11.2022 - 03.2024
Warehouse Worker (Downstream Operator)
Graham Packaging Company
10.2021 - 02.2022
Food Runner
Hakkasan Group
02.2016 - 10.2019
Courier / Freight Handler
M&M; Delivery Service
08.2014 - 02.2015
Courier / Customer Service Representative
Golden Elite Pharmacy / Pepper St
07.2014 - 01.2015
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DeVry University
Diploma -
Del Sol High School
EPA - HVAC & R
Quality Technical Training Center
Additional Qualifications
- Strong communication and problem-solving skills
- Fast learner, adaptable, and dependable under pressure
- Experience in both leadership and support roles