VINCENT MAIS
Leander,TX
Summary
IT Support Professional with 3-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Proudly working toward getting recertified in the IT field. Promotes
users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Detail-oriented with solid background in technology solutions and client education. Created straightforward instruction manuals to address common questions and concerns. Developed procedures to handle user questions politely and promptly.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Desktop Support Specialist
Whole Foods Market
Austin , TX
10.2014 - 03.2017
- Constructed and maintained Virtual Local Area Network (VLAN).
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Planned, coordinated and implemented network security measures
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Produced average of 1000+ closed trouble tickets per week.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Restaurant Manager
Tony C's Pizzeria
Cedar Park, TX
03.2017 - 12.2019
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- I was the Wine Dinner coordinator for the monthly Wine Dinners.
Restaurant Manager
Lupe Tortilla
Cedar Park, TX
12.2019 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Led and directed team members on effective methods, operations and procedures.
- We are the number 1 Lupe in the area in terms of Sales, guest count and recently broke the single day sales record for 2021.
Education
No Degree - Information Technology
Austin Community College
Austin Texas 01.2020 - Current
Technical Certificate, Nissan Technician Training Program - undefined
Universal
High School Diploma -
Vista Ridge High School
Leander, TX 02.2005 - 02.2009
Skills
Complaint resolution
Upselling and cross-selling
Network Support
Desktop / Laptop Repair and Troubleshooting
Data management
Cost-Controls
Trained In Performance And Wage Reviews
Time Management
Debugging
Customer service expert
Staff education and training
Timeline
No Degree - Information Technology
Austin Community College
01.2020 - Current
Restaurant Manager
Lupe Tortilla
12.2019 - Current
Restaurant Manager
Tony C's Pizzeria
03.2017 - 12.2019
Desktop Support Specialist
Whole Foods Market
10.2014 - 03.2017
High School Diploma -
Vista Ridge High School
02.2005 - 02.2009
Technical Certificate, Nissan Technician Training Program - undefined
Universal