Vincent Marchese
Renzos Steakhouse
St. Petersburg,FL
12
years of professional experience
Professional hospitality leader with comprehensive experience in high-end dining environments. Adept at team collaboration and delivering exceptional guest experiences. Strong skills in menu knowledge, and maintaining service standards. Known for reliability, adaptability, and consistently achieving positive outcomes.
Work History
Server Captain
1 Year 4 Months- Coordinated dining room operations to enhance customer experience and service efficiency.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Elevated operational efficiency with rigorous testing procedures to ensure the reliability of newly installed POS systems.
Server
2 Years 7 Months- Managed multiple tables efficiently, ensuring timely order delivery and responsiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Fine Dining Server
6 Months- Maintained knowledge of wine pairings and menu offerings to provide informed recommendations.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Collaborated with culinary team to design special menus for holidays and events, enhancing guest dining experience.
Fine Dining Server
4 Years 2 Months- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
Education
Associate of Arts - General Education
High School Diploma
Skills
Strong multitasking
Exceptional leadership
Food safety compliance
Organization and efficiency
Quality control
Timeline
Server Captain
Renzos Steakhouse
03.2025 - CurrentRead More
Server
Rum Runners
10.2018 - 05.2021Read More
Fine Dining Server
Boothbay Harbor Country Club
04.2018 - 10.2018Read More
Fine Dining Server
Sanctuary Golf Club
01.2014 - 03.2018Read More
Florida SouthWestern State College
Associate of Arts from General Education
Read More
Ida S. Baker High School
High School Diploma
Read More