Vincent Medina
Mesa,AZ
Summary
Certified Pharmacy Technician (CPhT) with 12+ years of experience in pharmacy benefit management, mail order pharmacy, and insurance adjudication supporting Medicare, Medicaid, Department of Defense programs, and direct patient pharmacy services. Skilled in prior authorizations, appeals processing, regulatory compliance, clinical information coordination, and patient support. Known for accuracy, efficiency, and strong collaboration with pharmacists, healthcare providers, and patients to ensure timely access to medications.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Amazon Pharmacy
Tempe, AZ
11.2025 - Current
- Received inbound calls to review prescriptions and make requested updates or changes.
- Assist patients with customer service-related issues, ensuring a positive support experience.
- Provide first-level troubleshooting for patient IT or access-related issues.
- Support patients by explaining prescription details, status, and available information.
- Maintain compliance with HIPAA regulations and pharmacy procedures.
Pharmacy Technician
WellCare
Tempe, AZ
11.2019 - 01.2025
- Coordinated with physicians, nurses, and patients to gather clinical information for insurance appeals.
- Processed Medicare and Medicaid appeals to ensure timely adjudication and medication access.
- Collaborated with pharmacists to resolve claim rejections and improve prescription turnaround time.
- Maintained strict regulatory compliance and documentation standards.
Pharmacy Technician
Centene Corporation
Tempe, AZ
09.2017 - 10.2019
- Completed prior authorizations for Medicare & Medicaid prescriptions.
- Communicated with healthcare providers to obtain required clinical documentation.
- Supported efficient claims processing while ensuring payer compliance.
Pharmacy Technician
Express-Scripts
Tempe, AZ
07.2005 - 09.2017
- Dispensed medications for Department of Defense beneficiaries with high accuracy standards.
- Provided patient consultations to explain prescription usage and treatment instructions.
- Ensured compliance with pharmacy regulations and secure medication handling.
Education
High School Diploma -
Coronado High
Lubbock, TX05-2003
Skills
- Medication Dispensing & Processing
- Prior Authorizations & Appeals
- Insurance Claims Adjudication
- Clinical information gathering
- Regulatory & HIPAA Compliance
- Patient Communication & Consult
- Pharmacy Benefit Management
- Customer Service
- Problem Resolution
- Technical & IT Support & Assistance
Certification
Certified Pharmacy Technician (CPht)
- Pharmacy Technician Certification
Board (PTCB), 2013
Licensed Pharmacy Technician - State
of Arizona, License No. T038898
Expires 10/31/2026
Timeline
Pharmacy Technician
Amazon Pharmacy
11.2025 - Current
Pharmacy Technician
WellCare
11.2019 - 01.2025
Pharmacy Technician
Centene Corporation
09.2017 - 10.2019
Pharmacy Technician
Express-Scripts
07.2005 - 09.2017
High School Diploma -
Coronado High