Vincent Miller

• Oversaw facility maintenance operations, ensuring compliance with health and safety regulations.
• Cultivated vendor relationships to enhance service delivery and drive cost efficiency.
• Implemented preventive maintenance programs to enhance equipment reliability and performance.
• Coordinated facility usage scheduling to maximize resource allocation across multiple schools.
• Developed training programs for staff on operational procedures and safety protocols.
• Enabled quick response times during emergencies, developing detailed emergency response plans for various scenarios.
• Conducted regular facility inspections to maintain compliance with industry standards and regulations.
• Worked collaboratively with other department heads to align operational goals across the organization.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Supervised staff of 14 in day-to-day activities.

• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Managed team schedule with eye for coverage needs and individual strengths.
• Motivated, trained and disciplined employees to maximize performance.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Managed budget implementations, employee evaluations, and contract details.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Set schedules for 25 staff by planning and designating shifts and hours.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Hired and managed all kitchen staff.
• Motivated staff to perform at peak efficiency and quality.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Updated quality control standards, methods and procedures to meet compliance requirements.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Resolved customer complaints involving food or beverage quality and service.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

• Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
• Supervised daily operations, including employee performance, preventive maintenance and safety
• Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime
• Developed and implemented employee incentive programs to promote top performance
• Coordinated daily workflow through task prioritization and concise scheduling
• Delegated daily tasks to employees to manage resources and meet deadlines
• Trained and mentored all new personnel to maximize quality of service and performance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Protected guest valuables with main safe or in individual boxes to maximize security
• Kept accounts in balance and ran daily reports to verify totals
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
• Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required

Assist with dissemination of general information regarding Veteran benefits and/or services. Provide assistance to students and parents with general inquiries about Veteran benefits via phone, email, or in person.

• Pleasantly greeted customers and asked open-ended questions to better determine needs
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
• Investigated and resolved customer inquiries and complaints quickly
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Oversaw warranty counseling process to manage expense controls

• Equipped and organized facility to comply with company strategy for online and offline quality controls
• Conducted training and change management processes to improve operations
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
• Investigated and resolved customer complaints to foster satisfaction
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
• Updated quality control standards, methods and procedures to meet compliance requirements
• Negotiated with vendors to secure best prices for parts and supplies.

Serves as the Human Resources Sergeant of an 425 member Brigade Support Battalion; responsible for personnel and administrative support; reviews, tracks and processes NCOERs and submitted awards; ensures timely and accurate submission of personnel actions, iPERMS/SIDPERS document review and input; responsible for distribution of the battalion mail and correspondence; maintains operational readiness of equipment within the section; trains four Soldiers within the section on administrative tasks.

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Partnered with senior leadership to establish and develop brigade and HR policies and procedures.
• Reduced the overdue NCOer's and by 90%
• Oversaw and reviewed the SF50 for security clearances for up to 700 soldiers
• Processed all pay and awards for the soldiers for 2 units up to 700 soldiers every month
• Maintained the Personal records for 2 battalions and as we de-activated one battalion and stood up a new battalion while being short staff.
• Was accountable for over $500,000, dollars of equipment.
• Put together promotion boards
• Fostered positive work environment through comprehensive employee relations program.
• Instructed senior leaders on appropriate employee corrective steps.
• Created and implemented forward-thinking initiatives to improve employee engagement.