VINCENT NORMAN
Jonesboro,GA
Summary
Experienced and highly motivated Licensed Claims Adjuster with over 15 years of claims handling experience in the areas of Auto, Bodily Injury, Total Loss, Subrogation, General Liability and Commercial Liability. Offering exceptional skills specializing in personal property and casualty losses and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
16
16
years of professional experience
Work History
Commercial Total Loss Adjuster
Zurich American Insurance
Atlanta, GA
10.2021 - 05.2022
- Investigate and evaluate commercial insurance claims
- Review and apply client specific claim guidelines, insurance policies and endorsements
- Negotiate and settle total loss offers within guidelines
- Apply state specific guidelines such as taxes, fees and other monetary related additions to settlement offers
- Establish and maintain proper reserves for each claim to accurately reflect all financial exposures.
Material Damage Claims Adjuster
EA Renfroe
Dallas, TX
09.2021 - 11.2021
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Interpreted policies and resolved coverage issues.
- Investigated and decided liability.
- Directed and settled auto property damage claims.
- Issued payments and obtained releases.
- Investigated, evaluated and negotiated soft tissue injuries.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Total Loss Claims Adjuster
LOSS ADJUSTER, Alacrity Claims Solutions
Carrollton, TX
05.2021 - 08.2021
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customersfor duration of restoration process.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Identified suspicious claims, escalating issues to for further investigation and analysis.
- Documented vehicle damage and submitted photographs and in-depth reports to claims departmentfor effective processing.
- Determined salvage value on total-loss vehicle.
PROPERTY DESK ADJUSTER
EA Renfroe
Los Angeles, CA
09.2020 - 05.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause andfacts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and originexperts.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Used xactimate to compile estimates for personal property and structure damage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reviewed police reports, medical treatment records and physical property damage to determineextent of liability.
- Examined claims forms and other records to determine insurance coverage.
PROPERTY DESK ADJUSTER
Alacrity Solutions
Fishers, IN
07.2020 - 09.2020
- Coordinated and managed field investigations, outside engineers, contractors, and cause and originexperts.
- Used xactimate to compile estimates for personal property and structure damage.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages andfinding alternative living arrangements.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
CLAIMS ADJUSTER
Genpact
Roswell, GA
08.2019 - 11.2019
- Reviewed initial loss report to determine parties involved, coverage and liability with goal of creatinga plan of action to resolve claim.
- Investigated claim by interviewing insured, claimants and witnesses to obtain an accurate facts ofloss.
- Collaborated with repair shops to ensured timely repairs.
- Reviewed subrogation demands and negotiated fair settlements.
- Identified insurance coverage limitations with thorough examinations of claims documentation andrelated records.
- Reviewed files to determine current status of injury claim and to develop plan of action.
- Collaborated with legal counsel on litigation cases.
- Substantiated legitimate claims and denied unjustified claims.
- Documented all investigation activity and presented reports to management.
- Evaluated insurance policies and analyzed damages to determine coverage.
CAT CLAIMS
ADJUSTER, EA Renfroe
Tampa, FL
08.2017 - 01.2018
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Documented vehicle damage and submitted photographs and in-depth reports to claims departmentfor effective processing.
- Identified suspicious claims, escalating issues to Team Leader for further investigation and analysis.
- Collected and summarized information required by client local, state and federal governmentagencies.
CAT ADJUSTER, Worley Claims Services LLC
Dallas, TX
10.2016 - 06.2017
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customersfor duration of restoration process.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions todisagreements and clarify misunderstandings.
CLAIMS TRAINER
BinTech
Johns Creek, GA
12.2015 - 10.2016
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency andexceed training goals.
- Monitored day-to-day activities of Claims Representative and Associates, noting areas needingimprovement and implementing plans for rectification.
- Completed weekly file reviews of Claim Associates and provided feedback and relevant coaching.
CLAIMS AUDITOR
Audit Services Inc
Conyers, GA
01.2013 - 07.2014
- Reviewed repair shop and customer supplied estimates.
- Identified discrepancies and inaccuracies in supplied estimates.
- Verified parts prices, labor times and parts availability.
- Composed revisions and reviewed variances with repair facilities.
- Negotiated with repair facilities to secure agreed prices for repairs.
- Maintained compliance with client guidelines.
CLAIMS REPRESENTATIVE
Progressive Casualty Insurance Company
Mcdonough, GA
05.2003 - 09.2013
- Interpreted policies and resolved coverage issues.
- Investigated and decided liability.
- Directed and settled auto property damage claims.
- Issued drafts and obtained releases.
- Investigated, evaluated and negotiated soft tissue injuries.
- Represented the insured, policyholders, and other stakeholders in litigation of medical and general damages.
- Promptly and accurately responded to attorney time limit demands.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Education
State Certification : Property And Casualty Insurance - undefined
RS Thomas Insurance Pre-Licensing School
10.2013
Bachelor of Science - Applied Mathematics
Elizabeth City State University
Elizabeth City, NCSkills
- Automobile claims specialist
- Total Loss and Subrogation handling
- Accident scene investigations
- Bodily Injury Settlements/Litigation
Interests
- LICENSES
- Licensed Property and Casualty Adjuster: GA,FL,AL,SC,TX,KY,LA,MI,NH,WA,NV, OK,AZ,CT,OR,UT,WY
Additional Information
- Experienced and highly motivated Licensed Claims Adjuster with over 15 years of claims handlingexperience in the areas of Auto, Bodily Injury, Total Loss, Subrogation, General Liability and CommercialLiability. Offering exceptional skills specializing in personal property and casualty losses and damages.Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthyand dependable.
Timeline
Commercial Total Loss Adjuster
Zurich American Insurance
10.2021 - 05.2022
Material Damage Claims Adjuster
EA Renfroe
09.2021 - 11.2021
Total Loss Claims Adjuster
LOSS ADJUSTER, Alacrity Claims Solutions
05.2021 - 08.2021
PROPERTY DESK ADJUSTER
EA Renfroe
09.2020 - 05.2021
PROPERTY DESK ADJUSTER
Alacrity Solutions
07.2020 - 09.2020
CLAIMS ADJUSTER
Genpact
08.2019 - 11.2019
CAT CLAIMS
ADJUSTER, EA Renfroe
08.2017 - 01.2018
CAT ADJUSTER, Worley Claims Services LLC
10.2016 - 06.2017
CLAIMS TRAINER
BinTech
12.2015 - 10.2016
CLAIMS AUDITOR
Audit Services Inc
01.2013 - 07.2014
CLAIMS REPRESENTATIVE
Progressive Casualty Insurance Company
05.2003 - 09.2013
State Certification : Property And Casualty Insurance - undefined
RS Thomas Insurance Pre-Licensing School
Bachelor of Science - Applied Mathematics
Elizabeth City State University
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